I need a job, and reaching out in hopes there will be someone with the power of hiring qualified individuals. I have strong customer service skills, I am in opinion that I take ownership of my people. If needs be followup is critical in keeping clients happy. I listen, then I listen, and offer solutions! I believe that the “Hold button is used all to much! The transfer option is used to let someone else try too help the caller, too only be transferred again. I am of a strong feeling it so The employees will meet their goals. How sad that is. Numbers becoming more than the faithful clients that keep you in business. I’m a people person, their #1 to me, meeting quotas come second.