It is a very difficult situation trying to Save the company from going under. Why did anyone NOT see what Amazon was doing to Toys? why is that the company did not invest "enough" money so their website could be competitive? All of the "high" salaries and Bonuses for the "TOP" executives should have been invested on their " Associates".. better salaries,hiring earlier in the season ( September-October) to be able to train new associates. The company needs to be able to "have" the HOT TOYS when the Customer wants them,NOT late or limited.Guest Service Policies need to be Updated and Match the current Technology.