Customer service, when a customer got through to me they have already spent a lot of time going through phone trees, being put on hold and passed off to other people who could not help them. When they got to me I could sense there frustration and I would tell them they did not have to make any more calls or get put on hold because I am the one that can help them. That would really make them relieved and calm down. A big part of it was they could tell I cared about there situation and it gave them confidence that I could do something about there problem. To be honest I liked that part of my job.