Shirley Morgan
6 months ago
Report

Trying to keep my patience with JERK callers...

I work at a call center for a major credit card company. We’re offering financial relief solutions for individuals that were affected by Coronavirus

I had a convo with a woman yesterday who was demanding that ALL of her credit card debt get forgiven because she had been laid off from her job. Long story short, she was screaming at me saying “I don’t care that she has kids and is going to be living under a bridge if she has to keep paying her debt.”

I wish we had guidelines in place for representatives if there’s a customer being a jerk! Maybe a way to flag them in the system...

4 Likes
3 Comments
Like
Comment
Share
Braylon Randall
Report

That must be super hard. Can you report this kind of stuff to a supervisor?

26w
Like
Reply
Deanna Briggs
Report

Here's an idea: Talk to your supervisor about this situation. And then also perhaps see if you can draft some guidelines that you/all your colleagues could use, when this situation arises in the future. Agreed, you should definitely have some protocols in place for addressing this type of situation.

26w
Like
Reply