I work at a call center for a major credit card company. We’re offering financial relief solutions for individuals that were affected by Coronavirus

I had a convo with a woman yesterday who was demanding that ALL of her credit card debt get forgiven because she had been laid off from her job. Long story short, she was screaming at me saying “I don’t care that she has kids and is going to be living under a bridge if she has to keep paying her debt.”

I wish we had guidelines in place for representatives if there’s a customer being a jerk! Maybe a way to flag them in the system...