Trending post
Fausta Namasinga
Follow
Retail Associate at Legoland Dubai
Report
Drama at #LegolandDubai
Most of the times I apologize first if its the only way to calm the situation and I promise the guest to work on it, or to change
2
1 Comments
over 8 years ago
Like
Comment
Share
9y
Like
Reply
2
Add
Wow, you've got a lot on your mind tonight, huh Fausta? I also love disarming complainers and do it usually by saying...'oh my goodness, is that my fault?' "I am so sorry, let me make this right", proceeding to address the real issues next. Phil