I've been a flight attendant for 20 years for Delta Airlines. The right answer is D - All the above ! It's the whole package . Looks , attitude, presence, how one carries one self. If you speak another language is HUGE plus. How you speak and dress is a big part. The process is actually fairly quick , within 40 days ? But the training is nerve wracking . Don't give up, like most places of employment, look the part and play the game . Best of Luck ! ! !