CUSTOMER SERVICE/SALES/TECH SUPPORT REP.

WHAT TO EXPECT:

•Assist the Cable Provider's customers with billing or video technical repair inquiries • Review, analyze and respond to customers’ billing inquiries • Resolve customers’ open issues or questions • Troubleshoot technical issues • Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add onto their service • Strive to resolve technical issues on the first call • Knowledge of the provider's processes and policies • Build trust and rapport with the customer through clear, respectful interaction • Understand “client call flow” • Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC). • Correctly code the sale accurately and completely for the installer.

THIS IS AN INDEPENDENT CONTRACTOR POSITION WORKING FROM HOME (1099) Send your resume if you would like to work with THE GLORIOUS LIFE CONSULTING GROUP on this project.

At GLCG we offer: *24 hour support

• Direct Deposit
• Free Consultations
• referral bonuses (50.00 PER REFERRAL) *Medical plan

11:00pr hr +bonus & incentives MUST PASS MANDATORY DRUG SCREENING

INTERESTED? Send your resume to gloriouslifeconsulting@comcast.net EMAIL CORRESPONDENCES ONLY!! I DO NOT RESPOND TO INQUIRIES IN MY FACEBOOK INBOX!!! HURRY!!! TRAINING BEGINS SOON

https://www.facebook.com/GLCG.LLC/