What are the skills I need to get a Customer Service Representative job?
Ps… Don’t take insults personally
Active listening and assuring the customer by providing a brief synopsis to clarify what they are needing. Unless it’s totally obvious what they need. Value each person with a fresh start.
I currently work from home as a customer service representative You can try a company called Concentrix they are hiring for customer service representative s
The confidence in yourself that they see as well
All the above what M Martinez mention, also need to efficient in Software , Ten Key will help. Knowledge of Keyboard. Spelling, typing. These items are essential to Customer Service. Whenever you start a Customer Service Job and you encounter a Disgruntled Customer, put the customer call on mute, take a deep breath. You never want to say unprofessional. Be kind. Have ever heard that old saying " kindness kills the cat" and it's from the Bible Gal 5:22 On the other hand, the fruitage of the spirit is love, joy, peace, patience, kindness, goodness, faith, 23 mildness, self-control. Utilize these things and the Customer will think twice and you have a Customer for life.
Excellent advice treat each customer lin the same manner that you expect to be treated, be kind, courteous and respectful. Positive attitude makes huge difference ask lots of questions about the position. Do some research about the position and company you are applying for. 🙏🏻
Empathy, knowledge of the company’s products/services, great communication skills. Put yourself in the customer’s mindset and always remember it’s business and never personal.
multitask,empathy,cheerful,motivated
I'd try asking why when I received rejection letters...
Make sure your resume is ATS compliant and your applying for the right type of jobs - even remote workers have supervisors
I have found that for remote customer service jobs, you have to have at least 2 years experience. My experience is over 40 years and I have been in an office setting for over 20 years. I never look for contract work or companies that want you to use your own computer when you are working for them. You need good phone etiquette, be able to work under pressure, be an active listener, and stay focused. You have to show empathy and treat everyone the way that you want to be treated.