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Deseray Hulen

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The biggest mistake I made as a #customerservicesup at #TMGHealth ...
I had received an email from one of the higher ups with a deadline to meet as i was the only supervisor on duty for my dept. i was dealing with a phone outage and putting out fires with my reps. As i am still working on the deadline my co-worker came in and asked if i could check the mail. I asked her to complete the email with the deadline, which we were late on making us look bad, if i went and got the mail and she agreed.
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about 8 years ago
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