To qualify for a Front Desk Agent job, consider training in customer service, communication skills, and basic computer proficiency. Look for courses or certifications in hospitality management. Websites like Jobcase, Indeed, and LinkedIn can also help you find job postings and training opportunities.

I am definitely a people person

Thank you

You definitely need to be a people person. You also need to be very patient with them and try your best to accommodate everything they’re requesting. But you also need to know the computer system and the phone system.

Learning the computer system they use is of course a technical advantage. From there, are things important that come with experience, such as prioritizing, organizing, and communicating well. At times, there are a multitude of things happening at one time (prioritizing) and so it is of great importance to always keep it steady, keep your cool. Developing habits - like check in/out procedures, communicating with housekeeping, fulfilling your check-out with balance customers (if front desk even still does that) - is all better attended to when you have a routine, and do it with grace. It pays to be organized.

Know the process of business with a great can do attitude