Well Anytime That Might Happen At Jacks Or Any Other Job ,Company Or Positionl You Would Be Cool, Calm And Patiently Listen VERY Well Intentl On Both Persons Side. . And Generally Simply Doing That An Acceptable Resolve Is Seen By Both Parties Involved.. As Most Of Time It's Just A Misunderstanding Or Just Didn't Hear Them Say Whatever Was O4 Wasn't Said or Heard. You Get The Idea. Now Say Someone's Being mean, hateful or belligerent... Then You Politely Insist They Leave The Establishment.