Customer Service Satisfaction - Are you Working on the Right Problem?
I have recently heard a lot of discouragement and job dissatisfaction from customer service individuals.
The Customer Service world can be both intensely draining and enormously satisfying. When the love of helping other is in our blood we want to do our best!
Sometimes we work so hard on trying to do the job right that we forget why we're doing the job in the first place, and we lose the joy that the job brings. Make sure you are working on the RIGHT problem!
So I thought it time for a bit of encouragement for this group:
Remember accomplishment and satisfaction comes as a result of your internal drive to ensure the customer has a positive experience. (There is much truth in the old saying: "Give and you will receive")
Make sure that every customer both internal and external leaves the interaction with a positive impression.
This I consider, your moment of truth.
Lisa MyiConsultant.com
The best thing to remember is: A.E.R. Acknowledge - Dear mr. Customer I am sorry to hear you are having that [insert issue] Empathize - If it happened to me I would feel the same Reassure - I will definitely be glad to assist you with that today!
With over 10 years experience in the industry I have found applying this principle on each and every call will lead to great success ! Always put yourself in the customer's shoes
The best thing to remember is: A.E.R. Acknowledge - Dear mr. Customer I am sorry to hear you are having that [insert issue] Empathize - If it happened to me I would feel the same Reassure - I will definitely be glad to assist you with that today!
With over 10 years experience in the industry I have found applying this principle on each and every call will lead to great success ! Always put yourself in the customer's shoes
I am a machine !!! I have parlayed my DJ work as a teen in the mid 80's and have been a people pleaser ever since. The passion you have has to be tempered with the realization that a few people CAN'T be pleased no matter what. Don't take the few losses as a barometer of YOUR success. Dwelling on the few failures discounts the many successes. If you are at 90% plus in life ..... Winning !!! Be constructively negative !!! Troubleshooters and Risk Assessment professionals know what that means. Looking at something for possible flaws is proactive instead of reactive. If you are in a reactive only capacity ..... You are gonna catch hell all day everyday. You are in charge of you. Don't lose the game and let them win. Go into it with a mindset of COME ON !!! Give me what you got !!! NOT .... What do you want ??? US Army teaches you from the start : Don't set yourself up for failure. Energy can not be created or destroyed it can only change form. What form are you gonna change it to ??? Negative to positive. Do not absorb negative. Change it before accepting it. Mindset and sticking to your game plan is paramount to dominating this field. Too many folks get the job because they want to help but lack the thick skin to stay in it for long and be great at it. Dominate instead of taking up space. You decide the outcome. Choose wisely and effectively and you win 90% or more of the times.
Great advice. I work in Customer Service and it is my passion. Not just a job. I love interacting with people and always strive to treat them as I would want to be treated. SMILE!! It contagious. Even when you are on the phone.
That sounds like my greatest weakness in the work world lady!
All I would like to,in whatever job I have is to serve others and do the BEST JOB for serving others.I guess that made me so good caring and take the time with others
Good Point. I try to offer the same level of service I would expect as a customer.
What I am always wondering is why they put the least experienced and least paid people into Customer Service positions. It seems to me to be an entry level job most widely offered. Who in their right business mind put the least qualified person in charge of caring for your most valuable asset, your customers? It is something to contemplate.
Great advice, Lisa. I worked in customer service and it definitely left me feeling drained on some days. But then you have those days where you just get awesome customers and it lifts your spirits!
Im a truck driver and im trying to get a job can u help me out get back to me and ill tell u what happen 7754703334 Jimfixl10@gmail.com