Listen to understand before being understood. Patients and anticipating the customers needs.
I think it is Really Important to develop Very Strong Listening Skills! And then when customers come for help or advice, being a Customer Service Representative, always give your customer the floor, let the customer talk and gave plenty of time to explain what they need, what they are concerned about! Then there will be plenty of time for you as their customer service representative to really give tbem good help and good advice.
Be personable and empathetic. Offer support in a kind way.
I will be patient with him/her and with how everything works and what everything is throughly.
Customer is always right even if he or she is wrong. The important thing is customer satisfaction.
Customer satisfaction
Have good listening skills, be professional at all times, speak clearly, know your material and be ready to answer any question from the customer.
Patience, listen to your customer, I treat people the way I would want to be treated. Be sympathetic You catch more bees with honey.
Communication is a big one, so what U say and follow through. Dont make promises, never answer with, I Didn’t have time.
Don't just listen, but truly hear the customer/client (even if they are wrong), and speak to them like they are a person, or even better a friend. I 100% live and breath the saying... "The customer is NOT always right, and they're usually wrong". Which is why I believe education/training and customer/client success management and skills should be at the core to any customer/client facing role.