It's an organization in transition. In the past the organization was know for innovative service delivery strategies and often served as pilot for national Department of Labor initiatives and was subsequently recognized with awards and cash incentives.

They have since undergone major changes in top leadership which is resulting in a f-2-f system displaced with a "team" concept similar to ones used in the US military.

The goals of the local, state, and national organizations have always been to increase the numbers. Given that strategy it will always be the customer who suffers from poorly thought out services and service delivery methods.

Th major benefit of being employed by them is that you will be at the epicenter of where the job orders come in and be the first one to be able to peruse them.