I love how we all (2 MAS {14yrs there and 11 yrs there}, front desk (12 years there), and Dr. C) really got to KNOW our patients and they became not a patient but a someone we each cared, worried, and even shed a tear when they were REALLY sick. I like the one on one even if busy and phone ringing in the end pick up that phone and with the "HEY JEN" I knew who it was.