What I loved about working at American Airlines, where my customers. I loved the training that we received from the 70's-90's when American employed trainers to train the employees. Currently, most recently the employees are trained on computers. There are no longer interaction with a person to get a clearer understand of job knowledge. The effects of this are serious errors in the everyday work environment of the company and lack of passenger empathy.i found my job knowledge lead me to serve my customer more effectively and above all else, safely.