Thinking about obtaining training in the IT field, specifically Help Desk support. What type of certification do I need for that? Is it a hard field to obtain a job in?
My son told me that Microsoft is going to end their "certification" programs by the end of June. I'll have to confirm that, though. For a help desk specialist, you'll need a decent background in troubleshooting hardware, software and be able to use remote apps to check out what's going on on a customer's PC.
I started as a development intern then got a lowly development job. That lead to a UNIX helpdesk position. So sort of. Never have been Windows helpdesk.
This site has the step by step process to get into a Help Desk support career. There's also links for free training sites.. Good Luck! - https://community.spiceworks.com/how_to/21412-how-to-become-help-desk-support-specialist
It is a hard field to break into, unless you're willing to work for small amounts of money. A lot of IT help desks have been outsourced to India and other countries. The ones that are still around don't pay as much as they once did.