NEEDING SOME ADVICE
I've been currently working at a call center company for over 2 years. In this 2 years, I have accomplished many different milestones. Like the following: Team Lead, Mentoring, One on One Trainings, One of the top employees to be on 2 different pilot departments, and filled in for Supervisors. I've applied for a supervisor position 3 times (each time having at least 3 other supervisors recommending me for the position) and being denied. I'm still at the same pay that I was when I started working with this company. Our PTO for the company went from being able to get 2 weeks of vacation, 24 hours of sick, and 16 hours of personal. Now 56 hours of PTO for the year and it doesn't carry over. Health insurance isn't great because I don't make enough to get the best benefits. There always changing the way they do pay out's (KPI'S). They'll say one thing and do another. The supervisors and other Superiority staff come to me to find out how to do their jobs. My supervisor before this last one, I had to show how to do his job (while still expected to be doing mine and helping others). My husband, family, friends, and co-workers have all said many times I should have been a supervisor by now. They keep asking me why I'm still working there. What would you do if you were in my shoes? Would you stick it out a little longer or find better things?
Hi Jennifer Smith , first off, KUDOS to you for being an exemplary employee. Rest assured your contribution and work ethic is not going unnoticed! Don’t let uncontrollable circumstances like lack of pay raise, promotion, or merit/compensation for the work you're doing affect your dedication to doing great work.
There’s usually a lot of unknowns that go into a hiring decision. All you can do is continue to post for better jobs as they become open with confidence that an opportunity will present itself when the timing is right. In the meantime, don’t stay stuck! Promote your services, quietly, to other companies and see if you can find a better fit.
Use/collect those Supervisor references (in writing) and use them to support your effort to find a better job outside of the one you’re in. Always keep in mind that the leadership within your company is always watching. They’re observing how you respond to controversy and pay particular attention to your work performance as a result. Demonstrating your ability to overcome these career challenges will give you BIG points down the road. Stay Encouraged, continue to raise the performance bar, and start testing the waters with other firms. Good Luck
Hi Jennifer Smith - I don't necessarily think that you should be a supervisor automatically after 2 years, but, if you're constantly filling in for other supervisors and are being recommended for it but being denied.. it may be time to look elsewhere. I would stay in your current role while you search - it's way easier to find a job while you have a job.
In the meantime, make it clear to your boss that you want to move into a supervisor position. Frame it as what you can offer them being a supervisor - you've been in numerous other positions at the company, so you have a breadth of experience, and not as something that you feel like you deserve.
Best of luck Jennifer, and please keep us updated! The community is here for you!!
Generally you should receive a promotion within two years of starting a new job. You can always look for better opportunities while you continue to work for your current employer.