9 best work from home chat jobs
Remote customer support roles are increasing in popularity. As businesses expand their services online, they rely on team members to give their virtual shoppers a positive customer experience.
Work-from-home chat jobs give you a flexible schedule and opportunities for growth. You'll gain transferable skills that can be used in a range of different fields.
A remote chat job could be the answer if you want to work in a fast-paced environment from the comfort of your own home.
This article will cover everything you need to know about work-from-home chat jobs. Learn about what they are, their benefits, and the top companies that are hiring chat agents right now.
What is a remote chat job?
Remote chat jobs usually focus on customer support. For example, you may answer customer questions and resolve issues. Some customer care agents help process sales, while others offer technical support.
Because the roles are remote, you won’t need to go to the office. You can work from anywhere, but most people choose to work from home.
Each job is different, and you can work as a freelancer, full-time employee, or part-time employee.
You’ll need to have a high school diploma or GED. Some positions may be entry-level, while others require a few years of experience.
Chat jobs can include a range of communication methods. For example, you could answer inbound calls, reply to emails and private messages, or answer queries through a live help desk.
Common chat job titles include:
Home customer service representatives
Customer care agents
Customer service associates
Social media agents
Home chat agents
Technical support agents
Customer support agents
Customer success managers
What do you need to work in a remote chat position?
If you want to work in a remote chat setting, there are a few things you'll need.
First, you should have a quiet workspace. Distractions will make it difficult to do your job, so try to set up a space in your home with a desk and a comfortable chair.
You'll also need reliable internet, a computer, a phone, and headphones. Most jobs have set shifts, so you'll need to check your availability before applying.
Your employer will expect you to provide a positive customer support experience. As a remote chat agent, you should have excellent communication skills, listening skills, and a positive attitude.
Virtual chat support roles require fast, accurate typing skills. Other skills can vary depending on the position. You can read the job post details for a full list of requirements.
For example, if you're working in tech support, you'll need a technical background and strong analytical skills. You should be cool and calm under pressure and be a natural problem solver.
If you're working for an online retailer, you'll need to learn about the products so you can actually offer assistance. Sales experience will be an advantage. On the other hand, those dealing with customer issues will need to have good conflict management skills.
The company may be looking for a bilingual chat specialist depending on their business model. In this case, you'll need to speak more than one language.
Regardless of the role, you'll need to be somewhat tech-savvy. There can be technical issues, and you'll need to navigate the chat platform. Remember, there can be multiple chat sessions at once, so multitasking and organizational skills are essential.
Benefits of remote chat jobs
Here are some of the top benefits of a work-from-home chat agent job.
Gives you freedom
When you work from home, you won’t have to worry about the daily commute. Because you’re remote, you can work from anywhere in the world. You can have the lifestyle you want without worrying about how you’ll get to work.
Most remote chat jobs have flexible hours with the option for overtime. You’ll have more time to do the things you love and opportunities to make extra cash.
90% of people who work from home say they're productive in their roles. 74% said working remotely was better for their mental health.
Build your skills
Your online chat agent role doesn't have to be your lifelong career. It can be a way to get into a specific industry and boost your resume.
You can improve both your hard and soft skills, including sales, marketing, problem-solving, your typing speed, and communication skills.
With your experience, you can apply for other customer service roles. Alternatively, you can switch to a different remote position. You could end up working as a transcriptionist, freelance writer, or virtual assistant.
Use multiple communication mediums
A work-from-home chat agent will often use a range of communication mediums. For example, phone, live chat, and email communication could be part of the mix.
You'll learn to use technology while offering customers a range of chat services.
Once you've mastered these communication mediums, you'll become a valued customer service team member.
You can add these communication skills to your resume.
Top 9 companies that offer work-from-home chat jobs
Here’s a list of nine companies that are hiring chat agents to work remotely.
ModSquad offers customer support and social media services to its clients. Your job will be to moderate forums, chat with customers via social media, and manage their online communities.
This company’s application process is simple, and someone will generally respond to you within 72 hours. Even if you aren’t accepted for the position straight away, they keep your resume on file and may contact you for future positions.
Typical pay per hour: $8–$10
LiveWorld is seeking social media agents with two to three years of online customer service experience. Your job will be to provide social customer service, answer questions, and send marketing messages online.
The job offers a flexible schedule and gives you the opportunity to learn new skills. Both US and non-US residents are welcome to apply. Remember to list your years of experience when you apply.
Typical pay per hour: $8–$15
3. The Chat Shop
The Chat Shop offers Customer Service Agent positions in the US and UK. These positions are fully remote. Your job will be to sell services, increase leads, and achieve customer satisfaction via live chat.
If you’re a native English speaker, have a reliable internet connection, and have excellent typing skills, this position might be the ideal fit.
Typical pay per hour: $10
4. Apple At Home
Depending on where you live, Apple At Home is hiring for Home Advisor positions. Aside from competitive pay, these customer service rep positions also offer numerous benefits, such as a 15% family discount, paid time off, healthcare insurance, and more.
To be eligible for this position, you need at least two years of experience in customer and technical support.
You'll need to attend three to six weeks of live online training. They’ll also be conducting a background check on you.
Typical pay per hour: $11–$25
Concentrix offers remote, full-time, and part-time sales and tech support representative roles. Since they have clients in close to 150 countries, they often offer positions in other languages besides English.
You can expect steady work with a maximum of 40 hours per week. You’ll also receive benefits such as health insurance, virtual training, and performance bonuses.
Typical pay per hour: starts at $10
KellyConnect offers a combination of tech-related chat, phone support, email support, and instant messaging home opportunities. You’ll be helping customers make the most of their personal devices.
For these positions, you need to be tech-savvy and able to multitask. You’ll receive three weeks of paid training, and equipment will be provided to you.
Typical pay per hour: starts at $13.50
The Arise Platform offers customer support jobs. In this position, you’ll be offering chat support to call center companies and their agents.
The main benefit of this opportunity is that you get to set your own schedule and work flexible hours. Therefore, you’ll have complete control over the amount of money that you make.
Typical pay per hour: $9–$14
Amazon is hiring people to work in remote customer service associate positions. It’s 20–29 hours during regular weeks — and up to 60 hours per week during peak season. Depending on your location, you get different benefits.
You need a high school diploma, a fast internet connection, and familiarity with Windows and Microsoft Outlook to be eligible for this position.
Amazon customer service roles require six months of previous experience in customer support.
Typical pay per hour: $15
9. SiteStaff Chat
SiteStaff Chat offers chat host jobs that require excellent typing skills with a typing speed of 65–75 wpm. They mostly hire part-time employees with previous customer service, chat, or administrative experience.
SiteStaff Chat prefers candidates with bilingual customer support skills.
They aren’t always hiring; however, you can still send in your application as they may have positions available in the future.
Typical pay per hour: $10
Where to find a remote chat support job
Are you looking for chat jobs from home? Companies are looking for part-time, full-time, and freelance chat specialists.
We've already mentioned a few employers who are hiring now. However, there's a place where job seekers can check vacancies all in one place.
Head over to our job board to start your search. You can narrow the results to chat support work-from-home positions by selecting "remote work only."
Ready to start your job search and finally work at home?
Want all the benefits that come with a work-from-home chat job?
We shared nine companies that are hiring now. ModSquad, LiveWorld, The Chat Shop, and Apple at Home are all looking for remote workers.
Concentrix, KellyConnect, Arise, Amazon, and SiteStaff Chat are on the hunt for customer-focused team members.
In addition to the jobs listed above, you can also look at the remote live chat agent job postings that are available on the Jobcase job board.
Hi, I’m interested how can I get?
Hello please im interested, how do i go about it
How to apply phone number or something website?
these pay rates aren't even worth it as a side gig
How do I pick and apply?? I’m interested! That!
How to apply this remote job.. i wanna apply as partime job
I'm looking for a remote Position that pays $18 an hour or higher
A lot of people are asking how to apply. All you have to do is click the hyperlink which is the name of the company and it takes you to each site to apply. Now none of the jobs they posted where around the $25 as stated but if the other amounts work for you just hit the hyperlink to apply. Hope that helps.
Please tell me more!
How about actual links to jobs that are ACTUALLY hiring instead of hey this companies like to hire for this type of job. This is information that I already know. What I need to know is XYZ company is HIRING for ABC positions.