Office manager job responsibilities
If you're thinking about applying for a job as an office manager, it's a career with good prospects. Over the next ten years, job growth is set to rise by 6%.
To work as an office manager, you'll need some work experience and a few key skills. If you're not sure what an office manager does, we're here to help. We'll tell you about the top office manager duties and what you need to work in this role in the following article.
We'll explain the difference between an office manager and an office administrator, and we'll tell you how much you can make, and where to find a job.
What is an office manager?
An office manager organizes and manages the office team. They have a range of duties, such as hiring and training new staff, setting budgets, and improving office efficiency. They report to the company directors and make sure the office runs smoothly.
Office managers work in a range of industries, including healthcare, finance, technical services, and government. They may also work for small businesses.
These roles are typically full-time, Monday to Friday.
What is the difference between an office manager and an office assistant?
An office manager and an office administrator may perform some of the same tasks. But the office manager is a more senior position with extra responsibilities.
Depending on the size of the business, the office manager may hire new employees and create company policies. The focus of the office administrator is the day-to-day running of the office. They support the office manager and follow their lead.
What do you need to be an office manager?
If you want to work as an office manager, you'll need a high school diploma or equivalent.
Most office managers have completed further education. For example, they may have an associate degree or bachelor's degree. To increase your chances of getting a job, consider a degree in marketing, business, or finance.
Some jobs may require previous experience in an office environment. You'll also need strong computer skills and be confident using software such as Microsoft Office. To work as an office manager, you'll need excellent communication skills because you may need to resolve problems in the workplace and deal with customer complaints.
You should be confident in a leadership role and have good time management skills. You'll also need to have solid organizational skills and approachable nature. You’ll also need to have some accounting skills, such as budgeting and invoicing.
What does an office manager do?
Here are some of the top responsibilities that you may find in an office manager job description.
1. Train office staff
The office manager may be responsible for hiring and training new employees. They may train and supervise new team members as they learn to use office equipment, software programs, and telephone systems.
They may also enroll existing staff members in further training. For example, they may help staff pursue short courses in word processing, leadership, software, or financial processes.
When staff members feel valued and supported, it can help to improve retention rates.
2. Manage office budgets
One of the responsibilities of the office manager is to oversee office operations. And to keep the business running smoothly, they need to manage the budget.
Depending on the company type, they may need to create invoices, pay bills, and accept customer payments.
They may also be responsible for implementing changes to the budget. For example, if the company is profitable, they may be able to spend more on supplies or hire new staff. Office managers may use dedicated accounting software or Microsoft Excel to manage the budget.
3. Provide administrative support
Those in office administration need to work as part of a team. The office manager may need to provide administrative support for others in the office.
If it's a small business, they may need to use the filing system and order office supplies. They may need to use their secretarial skills to transcribe letters and make and receive phone calls.
They may also need to create and collate office policies and procedures to ensure everyone is on the same page.
4. Schedule meetings and events
The office manager may need to schedule meetings and company events. For example, they may organize the office Christmas party and make sure someone brings a cake when there’s a birthday.
They work with senior management and may need to plan meetings and make sure everyone is free to attend. As part of their human resources role, they may organize team-building events.
5. Handle customer complaints
If a customer is unhappy, they may like to talk to a manager. The office manager is responsible for handling customer complaints and resolving conflicts.
There are usually clear office policies on how to deal with unsatisfied customers. For example, they may fix a mistake by offering a refund or discount. They need to use their customer service skills to show the customer empathy and to resolve the situation.
How much does an office manager make?
The average office manager’s salary can vary depending on the industry, the company, and your skills and experience. Yearly salaries can range between $41,950 and $125,040.
For example, an office manager working in finance will usually make more than someone working in healthcare.
Where can you find office manager jobs?
Do you have the skills and education for an office manager position? You can browse local office manager jobs on our job board.
If you need experience, you may also be interested in administrative assistant jobs.
Before you apply, make sure you have your cover letter and resume ready. And don't forget to check out these common interview questions.
Getting a job as an office manager
Thinking of working as an office manager? By now, you'll know what an office manager is and the skills, work experience, and education you need for the job.
If you think this is the career for you, start your job search by browsing office manager positions on our job board.
Want more job seeker tips? Check out our resource center.
