Lenin Pina
Community Specialist
Posted July 27, 2020

WFH jobs with BroadPath - all equipment provided

Looking for a remote-work job but don't have the right equipment at home to get started? BroadPath Healthcare Solutions might be the right spot for you.
Lenin Pina
Community Specialist
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WFH jobs with BroadPath - all equipment provided
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About BroadPath Healthcare Solutions

Looking for a legitimate work-from-home job opportunity isn't easy, and it's even more challenging when you don't have the right equipment to do the job. That's exactly why you should consider BroadPath Healthcare. BroadPath has been around since 2008, and provides specialized business, compliance, and technology services to healthcare subscribers (payers) and providers.

The company's sole focus is on healthcare, so associates understand the clients’ issues in a way few others can. As an industry leader, BroadPath offers unique insight into best practices and the dynamics and regulations affecting operations in healthcare.

BroadPath ranks 18th in the 100 Best Remote Companies in 2020!
- Forbes

What a Provider Service Representative does

BroadPath is currently hiring remote (work-from-home) Provider Service Representatives! Provider Service Representatives take calls from healthcare providers who have questions regarding member eligibility, member coverage, benefit types, copays, and claims. Provider Service Representatives must commit to the entire duration of this long-term project and complete any required training(s). Additional job responsibilities include:

  • Responsible for verifying member coverage, benefit types, eligibility dates, and claim payment/statuses for providers.
  • Estimate member’s out of pocket expenses for select procedures or services and explain member copayments.
  • Associates are expected to meet established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance.
  • Ensure compliance with BroadPath, Client, and HIPAA regulations.
  • Review and agree to BroadPath’s Bhive agreement.
  • Participate and collaborate in BroadPath’s Bhive engagement platform.

What BroadPath is looking for in candidates

BroadPath welcomes candidates with all levels of work experience and skills. Job seekers are encouraged to explore all the available job opportunities in order to find the best fit for you.

The specific job qualifications for the work-at-home Provider Service Representative position are:

  • Minimum of one year of recent experience working for a health insurance plan as a Provider Customer Service Representative.
  • Strong computer and telephone multitasking skills including: the ability to effectively search for and type information on the computer, navigate through multiple windows and screens quickly, and inputting information accurately while keeping pace with the call.
  • Requires excellent verbal and written communication skills.
  • Ability to remain focused and productive each day though tasks may be repetitive.

As a work-at-home associate, BroadPath will provide you with

  • a laptop
  • 4-port USB hub
  • Bhive web camera
  • USB headset

The Application Process

  1. Go to the Provider Service Representative job link and carefully review the job description.
  2. Click the Apply Now button. This will lead you to the BroadPath Portal where you can create an account and apply for the Provider Service Representative position.
  3. Store your username and password for future access. If you are selected for a position, you will need this information to complete the hiring process.

Pay and benefits

When you become a member of our team, you join a national workforce. As a BroadPath employee, you’ll have access to industry-leading education and talent development programs. You’ll be offered ongoing opportunities for developing your career and you’ll learn from the experience of highly diverse and talented team. Employee pay rate varies by project type and is determined during your final interview.

“Our success depends on your success. We wouldn’t have it any other way.”
- BroadPath Careers

Additional employee benefits, perks and incentives include:

  • Competitive salary and compensation
  • Flexible work-life balance
  • Transparency and diversity
  • Work-at-home, on the road, or in-office
  • Respect and recognition

FAQ’s

Is previous healthcare experience required?

Typically, our available associate positions require previous experience in the healthcare sector – specifically, health plan experience. However, there are some opportunities available which require minimal or no previous experience in the healthcare sector. Please be sure to read through the “basic qualifications” on the job description to ensure that you meet the skillset required.

  • Tip - don’t let your lack of healthcare experience discourage you from pursuing this job opportunity! Customer Service Mangers place a high emphasis on outstanding customer service skills and competencies like problem solving, attention to detail and communication. Take a few moments to review Elyssa Duncan’s article Resume keywords 101 for quick resume optimization tips designed to maximize your online application potential.

How does the interview selection process work?

The recruiting team will review your application and/or resume to determine if you are a potential experience match. If so, you will receive an email from a recruiter to schedule an interview. If selected to move forward, you will be asked to complete your pre-employment qualifications (including an online assessment, application, and internet speed test). A final interview will be required with a member of the hiring team. Throughout the process, a recruiter will be available to guide you through the necessary steps.

If I’m not selected for this job, will I be notified?

Candidates that are not selected will typically be notified via email.

Does BroadPath offer part-time job opportunities?

BroadPath does occasionally offer part-time opportunities, however, all positions require full-time training during regular business hours. At times, BroadPath also has part-time flex opportunities. The hours for these positions are determined by call volume and can vary from week to week. The schedules for these positions typically range from 20-40 hours a week and could be a great option (when available) for those wanting more work flexibility.

Does BroadPath cover internet service costs?

BroadPath does not cover any costs incurred for Internet service or upgrades – however, the company does suggest you refer to information provided by the IRS for deductions that may help you offset costs of operating your home office.


Are you looking to #workfromhome right now? Tell us about your experience in the comments below.

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5 Comments
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Lenin Pina
Community Specialist
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Comments

Patsy Martinez

I have 22 years of customer service experience. I have worked in fast pace call centers and retail.

1y
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1
Malika Bhalla

Hi I am very much interested in this position as I had already worked with Cigna health insurance,I know about policy,and many things like hippa,copay, deductable,PCL etc

1y
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Roberta Antonelli

Dear Recruiter, I have had health care sales/ customer service experience in the past. I managed a 1 million dollar territory of consumable lab products, mostly by phone with major teaching hospital accounts. ( My most recent experience has been in the human services field.) Because of my maturity an ideal work outcome would be in an at home office. Can I work one on one with someone so that they can get a better idea of what current and past skill sets I can bring to an employer? Please reply. Sincerely, Roberta Antonelli. Email optant99ro@gmail.com

1y
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charles mccullum

I need to work

14w
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