How to apply at JetBlue and land the job

Have you ever considered working in aviation? Whether you see yourself working as a flight attendant, supporting customers in an airport, or even training to become a pilot, a job in aviation can be an exciting opportunity.

JetBlue is one of the many airline companies you can apply for if you want to work in this industry. But how can you increase your chances of standing out from the thousands of other applicants?

Here’s how to apply at JetBlue from start to finish, even if you have no prior experience in the aviation industry.

What is JetBlue?

JetBlue is a travel company started in 2000 that offers low-cost flights to its customers. The airline is now international, and it’s considered the seventh-largest airline across North America.

JetBlue employs over 22,000 people across various airports, corporate offices, and its headquarters on Long Island. If you live close to an airport in which JetBlue offers flights, you may be able to work for JetBlue.

The company has available careers in many fields, such as:

• Airport operations

• Customer support

• Ground operations

• Inflight

• Support centers

• System & technical operations

• Sales of JetBlue travel products

They also have a gateway program to become a pilot. While not everyone can get accepted into this program, it’s a great option for those who have the aptitude but cannot afford pilot training.

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Perks of working at JetBlue

There are several reasons for considering a job at JetBlue, the first of which is that you get free standby travel on all JetBlue flights when you’re an employee. Standby travel means that you can get on a flight for free if seats are open.

You can also get reduced-rate standby travel on some other airlines if you want to travel to a destination that JetBlue doesn’t travel to. If you enjoy traveling — or if you have friends or family you like to visit out of state — this perk is priceless.

JetBlue also has a program for veterans called Vets in Blue. This program provides career support and resources for all JetBlue employees who have served, or are currently serving, in the Armed Forces.

In addition to their vet program, the airline also has a disability initiative called Reaching Blue Heights. This initiative is designed to reach and inspire people with disabilities in their workforce and in schools.

You can also participate in continued education with their JetBlue Scholars program. In this program, you can:

• Develop your career by learning new skills

• Take leadership courses

• Use online learning

• Attend college for a reduced rate

Because of this program, landing a job at JetBlue may only be the beginning of a fruitful and fulfilling career.

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How do I get a job with JetBlue?

Think that JetBlue is a good employment option for you? Here’s how to apply for a job at JetBlue and improve your chances of getting hired.

1. Choose the best job option for you

You’ve several options to choose from if you want to work at JetBlue. But not all jobs will be a good fit for you. The best job option will depend on your skill set and previous experience.

For example, if you have experience in customer support, you could become a customer support trainee.

Other entry-level positions at JetBlue include:

• Airport operations crew

• Ground operations crew

• Inflight crew (flight attendant)

Some of these positions require at least some experience in customer service, but JetBlue job listings state that volunteer experience counts. So, if you’ve served customers in the foodservice industry, in a retail position, or during a volunteer experience, those skills can be useful to help you land a job at JetBlue.

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2. Make sure you have the minimum requirements

Most JetBlue jobs require you to have your high school diploma or GED. You also need to be at least 18 years old. If you don’t yet meet these requirements but want to work at JetBlue, you’ll need to wait until you’re at least 18 — and you’ll have to complete high school or obtain your GED.

For some JetBlue positions, you also need to have bilingual skills. Other positions state that being bilingual is an asset. If you aren’t bilingual, make sure to only apply to positions that don’t require this skill.

On the other hand, if you were previously bilingual but feel rusty in your second language, it’ll help if you brush up on those language skills before you apply for the job.

Another requirement for working at JetBlue is the ability to maintain a professional appearance while you’re on the job. During your shift at JetBlue, you represent the entire airline when you interact with customers. JetBlue won’t accept employees who come into work disheveled or dressed too casually.

Keep in mind that JetBlue does a background check, too. Be aware of what may come up in your background check so that you can address it if you land an interview.

3. Customize your resume

Customize your resume for the position you’re applying for before you fill in your job application at JetBlue. Even if you already have a solid resume prepared for your job search, it’s important to spend some time tailoring it for JetBlue (or any other job, for that matter).

To customize your resume, start by adding relevant experience, even if it’s not traditional work experience. For instance, if you volunteered at a sporting event and interacted with attendees, you can describe your responsibilities and what type of interactions you had with the public.

Include any skills that are relevant to the specific position you’re applying for. Some examples of important skills include customer service, professionalism, problem-solving, and bilingualism. Look carefully at the job description and try to note down other relevant skills.

For instance, working on the ground operations crew requires you to be highly attentive and have an elevated concern for safety. On the other hand, working as a flight attendant requires patience, tact, and the ability to remain calm during stressful situations and emergencies.

You should also write a powerful resume summary or objective. Use a summary if you’ve had previous experience working in airlines, but use an objective if you haven’t. A good resume objective is:

• Concise.

• Clear on how you will benefit JetBlue if you join their crew.

• Specific to the job you want.

Short on time or unsure how to design your resume? Use the Jobcase resume builder to instantly download a professional resume. All you need to do is fill out your Jobcase profile with your experience, education, skills, and other valuable information you’ll need on your resume.

4. Write your cover letter

Once you’ve completed your resume, you’ll also need to prepare a cover letter before you start your online application to JetBlue.

In your cover letter, explain how your previous experience can make you an asset to the company. You can describe relevant duties you’ve held in previous jobs, volunteer activities, or other life events. You should also outline what types of skills these duties helped you develop — and how those skills will help you succeed in the position you’re applying for.

Keep your cover letter on the short side. Make sure to carefully proofread your cover letter to maintain professionalism and showcase your attention to detail.

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5. Start your online application

Now that you have your customized resume and cover letter in hand, it’s time to start your application.

Go to careers.jetblue.com to browse through the job openings. Choose the job listing for the position you want and start to apply.

Before you can submit your information, you’ll need to create an account. When you do so, you’ll have the option to receive new job posting notifications by email. Make sure you select this option!

Once your account is created, submit your resume and cover letter. You’ll also need to go through a few basic questions before your application is complete.

6. Prepare for the online assessment and video interview

JetBlue will want to test your skills and judgment for certain hypothetical job scenarios before they decide to move forward with your application.

Answer to the best of your ability when you go through these questions. Once you complete the assessment, you’ll also get a video interview with a pre-recorded questionnaire.

The interview isn’t with a live person, but it will record your response. This means you should show up dressed professionally and with a clutter-free background, just as you would if you showed up to a live interview.

Here are some examples of questions to prepare for:

• Describe a conflict you had with a previous coworker — how did you handle and resolve the conflict?

• Describe a time during which you had to handle multiple tasks — how did you prioritize what work was completed?

• Describe a situation during which you had to manage a disgruntled customer — what was the outcome of the situation?

What JetBlue wants to know is if you’re able to handle a variety of situations that airline crews can face. Think of your answers ahead of time so that you don’t feel stuck when it’s time to go through the pre-recorded questionnaire.

7. Do your research before your in-person interview

The next step once you’ve completed the pre-recorded questionnaire is to go through an in-person interview.

If you get an interview with JetBlue, make sure you research the company before you show up. They often ask candidates to describe the company values as well as to list competitors.

Keep in mind that in-person interviews have several candidates at once — the process is called a Blue Review. You’ll be in a room with several other candidates, but you’ll also get a one-on-one interview during this process.

Here are some tips to have a successful interview during your Blue Review:

• Dress professionally — remember that professionalism is important to JetBlue.

• Plan to arrive at the interview location early. If something happens to make you fall behind, you won’t be late because you had planned to arrive early. Plus, you’ll make a good impression.

• Turn off your phone before you enter the premises. You’ll avoid disrupting the Blue Review and feeling tempted to check your notifications.

• Bring all required documents (several copies of your resume, birth certificate, passport, etc.).

• Pay attention during the presentation given by the hiring managers. You’ll learn about the company values and what it’s like to work at JetBlue — this information will be crucial during your one-on-one interview.

• Be a team player during group activities. JetBlue hiring managers want to see that you’re capable of working as part of a team.

• Practice how to answer the “tell me about yourself” question before you arrive at your interview so that you’re fully prepared to sell yourself as a candidate.

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8. Be ready to receive your contingent job offer

Once the Blue Review is complete, you get to go back home and await further news.

During this period, keep your phone’s notifications and the alarm turned on so that you don’t miss a phone call. You should also check your email daily.

If you get offered the job, you’ll attend training before you start at your official position. You’ll be required to relocate to your new working location if you apply to work in another city.

Start your aviation career at JetBlue

If you’ve always wanted to try your hand at working in aviation, JetBlue is a great place to try. Not only are there several career options available, but their continued education programs will allow you to continue developing your professional skills.

Create your Jobcase account today to connect with like-minded job seekers and grow your professional network.