5 of the best paying customer service jobs
Customer service can make or break a business.
84% of customers say that they’ll prioritize a store or brand that has good customer service.
There are customer service jobs in various industries, including retail, sales, healthcare, tech support, and banking. If you're interested in working in customer service, there may be a job vacancy near you.
Not sure what a customer service job is? In the following guide, we'll tell you what you can expect and the skills you need to be successful.
We'll also give you a list of the highest-paying customer service jobs along with the national average salary for each.
What is a customer service job?
Customer service specialists work with customers. They may answer questions, help customers with purchases, and handle complaints. The goal of someone working in this field is customer satisfaction.
Some customer service jobs may include sales. For example, the customer service rep could work in a car dealership, a call center, or a fashion store.
In this case, they may need to help customers find what they're looking for and process payments.
Customer service jobs can be part-time, full-time, or seasonal. Many are entry-level, with opportunities for career progression.
What skills do you need to work in customer service?
If you'd like to work in customer service, you'll need to have excellent communication skills. You'll need to be approachable, friendly, and a good team player.
Customer service representatives may need to deal with customer complaints. They need to be empathetic, patient, and have good problem-solving skills.
If you have computer skills, telephone skills, and cash-handling skills, it can be an advantage.
Some customer service roles are entry-level with on-the-job training. However, you may need a high school diploma or equivalent. And if you have customer service experience, it’ll be beneficial.
Depending on the job, you may need to be available to work weekends and evenings.
What are the highest-paying customer service jobs?
Want a high-paying customer service job? You may like to apply for positions with these job titles.
1. Call center representative
A call center representative or call center operator gives customer assistance over the phone.
They work in both inbound and outbound contact centers. For example, some call center operators call customers, while others take phone calls, answer questions, take customer complaints, and provide customer care.
Call center representatives may work in an office or from home. There are often remote jobs for call center operators and virtual help desk operators.
Some call center operators are bilingual and can assist those who don't speak English.
How much does a call center representative make?
The average salary for a call center representative in the U.S. is $15 per hour.
Where to find a job as a call center representative
You can browse call center positions on our job board. You can also search for remote customer service jobs.
2. Bank teller
Bank tellers work behind the counter in a bank. They use their customer service skills to serve customers, answer questions, check identification, and set up new accounts.
In smaller banks, a teller may also act as a service advisor. They may help with loans and exchange currency.
Bank tellers need to have math skills and the ability to work well under pressure. They need to work in a team environment and serve customers face-to-face and on the phone.
Most bank tellers work full-time or part-time during daytime hours. They often have a good work-life balance.
How much does a bank teller make?
Bank tellers in the U.S. have an average salary of $32,620 per year or $15.68 per hour.
Where to find a job as a bank teller
Job seekers can browse bank teller positions on our job board.
3. Receptionist
Receptionists work at the front desk. They work in a range of industries, including healthcare, client services, small business, government, and fundraising.
Receptionists greet customers, make appointments, use data entry software, and take payments. They may schedule meetings and answer emails.
They need excellent customer service skills and computer skills. Receptionists often need to answer phone calls and follow-up with inquiries.
Receptionists in small offices may need to do other administrative duties. For example, they may help with filing and invoicing.
Receptionists may also need to sit at a computer for long periods.
How much does a receptionist make?
The average salary for receptionists in the U.S. is $31,110 per year or $14.96 per hour.
Where to find a job as a receptionist
You can start your job search by browsing receptionist positions on our job board. Don't forget, staffing agencies often need to fill office roles on a temporary basis.
4. Sales representative
Sales representatives are customer service professionals. Their customers are often businesses and organizations, and they may sell goods at a wholesale price.
Sales representatives may have a base salary and earn a commission when they make a sale.
They follow up with leads and contact potential customers. Sales representatives need to answer questions, negotiate prices, upsell, and print contracts.
To be a sales rep, you must be knowledgeable, well-spoken, and good at building relationships.
Depending on the job, sales representatives may need to work weekends and after hours.
How much does a sales representative make?
The average salary for a sales representative is $65,420 per year or $31.45 per hour.
Where to find a job as a sales representative
Browse sales representative job postings on our job board. You may also consider a job as a customer service representative (CSR).
5. Technical support officer
Technical support officers give advice to customers and help them troubleshoot. They need to use good active listening skills to understand any customer issues. And they need to offer the best solution.
They often work for a virtual help desk, but some tech support officers need to be available by phone and social media.
Depending on the job, they may need to test systems and send replacement parts.
Technical support officers may work in IT departments or for computer, phone, or internet companies.
These jobs can be part-time or full-time. Teams may need to work on weekends and evenings.
How much does a technical support officer make?
The average salary for a tech support officer is $55,510 per year or $26.69 per hour.
Where to find a job as a technical support officer
You can search for technical support officer job opportunities on our job board.
Working in customer service
If you like working with people, you should apply for a customer service job.
To help you choose the right job path, we gave you a list of the highest-paying customer service jobs.
Our list included call-center representatives, bank tellers, receptionists, sales representatives, and technical support officers.
You can find these job types and more on our job board. You can also visit our resource center for resume tips and career advice.
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