Hiring now: Apple work from home jobs

Good News! Apple just listed full-time, work from home Customer Service Specialist employment opportunities this week. These are permanent, direct hire company roles currently available to interested applicants across the US.

As a Customer Service Specialist, you will provide premium, end-to-end services for Apple customers, across telephone, email and/or chat. You and your fellow team-members will be responsible for ensuring that Apple customers receive the best possible service.

This position can be located on-site at the Apple campus in Austin, Texas or at home from any city across the US that has available internet infrastructure. You do not need to live in the city this is posted in to be considered.

Apple Careers

Why Apple?

Why not, right! Apple brings amazing people together to make amazing things happen!

The company’s culture goal is to inspire and bring together a collection of thinkers and doers, continuously reimagining Apple products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work and to each other. Because learning from the people here means we’re learning from the best.

Amazing Place to Work! Work from home, Great Benefits, Amazing coworkers.

Glassdoor Employee Review

What are the key responsibilities and goals for this job?

As a Customer Service Specialist, you will provide extraordinary phone support to Apple customers. Routine customer interactions include order status questions or changes to perviously placed orders.

Customer Service Specialists translate tech-speak, billing, shipping and eCommerce jargon into every day, understandable terms for customers. They use multiple sources of information to stay current on product features, technology changes and events that affect customers. This is a fast-paced, performance-based environment where calls are monitored, recorded and assessed, all in a work-from-home environment!

What are the job qualifications?

A successful candidate must be able to meet the following job requirements in order to qualify for employment:

• Excellent written and verbal language skills in English (required)
• Demonstrates a passion for outstanding customer focus
• 2-3 years of excelling in a sales, customer service, or support role – with the majority of experience in a customer-facing role
• Adept at navigating ambiguous customer situations
• Routinely demonstrates listening skills and is attentive to customer needs
• Skilled at customer engagement
• Maintains composure across a variety of customer and peer interactions
• Embodies approachability with peers and customers alike
• Delivered consistent results in previous roles
• Ability to multi-task and navigate multiple, different work streams and tools
• Ability to work independently with limited supervision
• Exhibits patience during complex customer issues
• Willingness and ability to appear on live video with co-workers
• Willing and able to work a schedule from 6:00 am to 11:00pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year.

Is this a full time or temporary position?

The work from home Customer Service Specialists is a full-time, permanent employment opportunity.

How Much does this job pay?

The Customer Service Specialists job descriptions does not outline the current pay rate for this job but Glassdoor shows the average payscale for a full time Apple Customer Service Specialists at $17.00 p/hr. - Glassdoor

How do I know this is the right role for me?

Consider the following questions:

• Do you have a private workspace in your house with a door, where ambient noise can be minimized during work hours?
• Do you have a private workspace with a desk and chair? Does this workspace allow for the proper installation of your technical equipment?
• Do you have, or are you able to get, an analog or digital phone line that can be dedicated to business calls? (monthly allowance provided by Apple)
• Do you have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 2 mbps upstream? (monthly allowance provided by Apple)
• Are you a self-starter who is comfortable in an environment remote from co-workers and managers?

If you answered Yes to any of the above questions chances are this is Great Job Fit for You!

At Apple, we are committed to leaving the world better than we found it. The same innovation that goes into making our products drives our work to tackle some of the world’s most pressing challenges.

Lisa Jackson, VP of Environment, Policy, and Social Initiatives

I'm interested! Whare can I apply?

These jobs are expected to fill up FAST! Go directly to Apple’s career page at https://jobs.apple.com and submit your completed online application today for immediate employment consideration.

Any application tips boost my hiring potential?

Work from home job opportunities with reputable companies are always very popular and typically attract a high volume of applicants when new job options become available. In order to effectively manage the overwhelming pool of applicants, companies incorporate application tracking systems, (ATS) to instantly identify key candidates who meet the outlined qualification criteria needed fo successfully execute the job.

Always be sure to include an optimized and customized resume with your online application! Carefully review the job description and identify key words and phrases associated with the job duties and responsibilities then include and highlight those key words on your resume. A job seekers’ world is a competitive one. Therefore, standing out is everything!

According to Glassdoor

On average, each corporate job offer attracts 250 resumes. Of those candidates, 4 to 6 will get called for an interview, and only 1 will get the job.

50 HR & Recruiting Stats That Make You Think

Being mindful of your resume's keywords will instantly boost your online application rating and heighten your chances for being selected as a potential candidate for an interview. We conducted a brief scan of the Apple Customer Service Specialists job descriptions and identified a short list of key words/phrases you may want to include on your resume and application profile, see below.

• Excellent Written and Verbal Language Skills (English)
• Outstanding Customer Focus
• Sales
• Customer Service and/or Support role
• Experience in a customer-facing role
• Listening Skills
• Attentive to Customer needs
• Ability to Multitask
• Ability to work independently
• Problem Solving Skills
• Fast-Paced
• Performance-Based Environment

Where can I find other companies offering work from home jobs?

We recently published an article with a list featuring over 25 work from home job opportunities within a variety of industries and job roles, see Hiring now: Over 25 companies with work from home jobs.

You can also welcome to explore all the latest and greatest work from home job announcements on the workfromhome topic page.

For best results Follow the workfromhome topic page then upload your resume or use the Jobcase quick resume building tools to create an optimized resume you can include with your online application profile.