A few years ago, I was applying for a job, but I didn't have any prior experience working with external partners in an office setting, which was one of the main job requirements. However, I knew I was skilled in communicating with others!
I was very comfortable interacting with various audiences thanks to my experience as a server. This proved to be an excellent talking point during my phone screening! I was able to demonstrate my knowledge of communicating with different audiences through a few brief examples. I was also able to illustrate my ability to multitask, organize and work effectively with other team members.
Essentially, where I lacked knowledge and experience, I was able to use my soft skills to land the job - and you can do the same!
Soft skills are naturally learned skills that are non-job specific and can be used across any occupation. They are also commonly known as transferable skills, and they include things like problem-solving, leadership, communication and time management.
|COMMUNICATION SKILLS||Especially important in call center roles, warehouse work, healthcare, office settings, work from home and customer service.|
|Writing||Ability to compose reports, documents, emails, etc.|
|Negotiation||Ability to demonstrate knowledge, confidence, value and understanding|
|Presentation||Ability to present your ideas and thoughts effectively and professionally|
|Active Listening||Ability to listen thoughtfully and reflect on what the speaker is saying|
|CRITICAL THINKING SKILLS||Especially important in healthcare, delivery driving, truck driving, and law-related jobs.|
|Flexibility||Ability to adapt to any situation and shift priorities as needed|
|Problem-solving||Ability to think on your feet to solve complex issues|
|Creativity||Ability to think outside of the box to come up with interesting solutions|
|Quick Learner||Ability to pick up the necessary skills and traits quickly|
|LEADERSHIP SKILLS||Especially important in roles that have an upward career trajectory.|
|Conflict Management||Ability to resolve issues that may arise in a productive and professional manner|
|Managing Teams||Ability to manage coworkers and lead the team to success|
|Motivating Others||Ability to keep spirits high of those around you and keep everyone focused|
|Effective Communication||Ability to listen communicate your thoughts and ideas clearly and concisely|
|TEAM PLAYER SKILLS||Especially important in roles such as warehouse worker, healthcare, retail, food services, and office settings.|
|Customer Service||Ability to maintain a positive and helpful attitude while assisting others|
|Responsibility||Ability to take ownership and initiative of situations|
|Empathy||Ability to sense other’s emotions and understand their perspective|
|Teamwork||Ability to work with a team to reach goals and work efficiently|
|WORK ETHIC SKILLS||Especially important in roles such as warehouse work, customer service, rideshare driving, truck driving and working from home.|
|Dedication||Ability to give it your “all” every time you are at work|
|Dependability||Ability to fulfill your word and goals - always willing to help out others|
|Time Management||Ability to use your work time efficiently and productively|
|Multitasking||Ability to successfully perform work on multiple projects at once|
In most jobs, technical skills by themselves are not enough to get you the job. While your technical skills may get your foot in the door, your soft skills are what may land you the job and also open up more doors in the future.
Hard skills can be learned and perfected over time whereas soft skills are more challenging to develop. While hard skills may look impressive on your resume, in a sea of candidates you want to stand out! Your soft skills are what will set you apart from others who may have similar experiences or knowledge than you.
Get feedback from others
The first way to grow your soft skills is to discover what your personal strengths and weaknesses are. Ask others you are close to and have previously worked with for feedback. Some questions you might consider asking are “What do you think I excelled at? What did I need to work on?” Make sure to listen closely so you can build upon the soft skills you excel at and improve those you are lacking. Make sure to thank that individual for the feedback! Even though it could be hard to accept it at first it is important to take it all in and know they are coming from a place of care and support.
Once you determine which skills you are lacking, practice developing them. If for example, you lack management skills consider role-playing with a family member or friend. Ask them to introduce a scenario in which you need to manage a certain situation that would come up in your field of work. Role-play how you would handle it!
One of the most important skills to possess is the ability to communicate. No matter whether you are talking on the phone, writing an email it’s important to practice communicating as clearly and often as possible.
Actively listen to what’s being said to you; always pay attention and listen closely.
Take a course
There has never been a better time to take an online course and there is no limit to the things you can learn! Some popular websites that offer courses to learn soft skills include Coursera, Lynda.com and Udemy.