heather nikodem
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Seffner, FL 33584
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Work experience
Customer Service Representative | Chemtel

Answer inbound emergency calls for chemical spills and exposures.
*Communicate via email the SDS
*Create reports for spills and releases for the state of Texas.

Robert Half Staffing Agency
Office Administrator

Coordinated, managed, and executed organizational administrative processes, workflows, policies, and procedures of the assigned client.
*Managed various high-end accounts for the client that included but not limited to their external clients: ACME Barricades, Super Heat and Air, Lake Shore Management and Suncoast Credit Union.
*Provided superb customer service to both internal and external customers by resolving unscheduled administrative issues to ensure customer satisfaction

Layoff
ROSEN MATERIALS
Administrative Assistant

Created, managed and organized all file systems and folders; hard copy and on the computer,
Answered phones, and directed trades,Managed billing and collections for all project.

Rosen Materials
Administrative Assistant

Results oriented Administrative Assistant who created, managed and organized Rosen Material's filing system ensuring customers information was always safeguarded.
*Assisted in the management and execution of past due accounts collecting on delinquent invoices and clearing open obligations.
*Created new purchase orders and invoices

Unemployed: Caring for critically ill family member

Sykes
Customer Service Rep

Receives transactions from users regarding customer service or technical support related needs based
upon the scope of support provided by contract to Sykes' clients.
Determines appropriate action to be taken on customer's behalf, which may include problem
determination and appropriate next steps. Informs customer of those appropriate next steps and works
with customer to achieve issue resolution.
Maintains proficiency in programs, products and/or platforms assigned.
Maintains pertinent paperwork and records through data entry.
Communicates with co-workers to research problem and find solution.
May test software and hardware to evaluate ease of use and whether product will aid user in
performing work.
Communicates with team manager, team members and other teams regarding problems, solutions and
trends.
Responsible for meeting established individual and team performance targets, which include customer
service, productivity and quality standards.
May perform other additional duties and responsibilities as assigned.

Pool Works
Office Assistant

Processed and submitted warranty claims and work orders
*Dispatched technicians to job sites ensuring timely reporting
*Reconcile cash drawer daily using a Point of Sale system
*Order and audited the office supplies
*Created senior management travel and appointment schedule / agenda avoiding conflict of schedules

Consulate
Dietary Aide

Monitor food distribution, ensuring that meals are delivered to the correct recipients and those
guidelines, such as those for special diets, are followed
Clean or sterilize dishes, kitchen utensils, equipment, or facilities
Examine trays to ensure that they contained required items
Load trays with accessories such as eating utensils, napkins, or condiments
Remove trays and stacked dishes for return to kitchen after meals are finished

Four Winds Casino
Cage Cashier

Maintained accurate records of monetary exchanges, authorization forms, and transaction
reconciliations
Exchanged money, credit, and casino chips, and make change for customers
Maintain cage security according to rules.
Counted money and audit money drawers
Reconciled daily summaries of transactions to balance books
Obtained customers' signatures on receipts when winnings exceed the amount held in a slot machine
Calculated the value of chips won or lost by players
Worked in and monitoedr an assigned area on the casino floor where slot machines are located

Education
Michiana College
Associates, Accounting
Michiana College South Bend Indiana
Associates, Accounting