I'm sorry to hear that @Roxana Salgado - unfortunately, we are not unemployment experts and cannot always provide specific advice. I'd recommend that you keep trying to get hold of your UI office or if you’ve exhausted all other options, trying to contact your state representative. You can also check out this article about practices to resolve unemployment issues. Though we are not unemployment experts, we are job search experts! Are you looking for work? Head to our Getting Hired Resource Center to get started!