Any time or place act with grace you will prevail don’t let others be in control of you keep you values, honor and integrity keep you sanity and tranquility

When a customer gets angry and I'm there for them to release their frustrations to, I listen. I ask questions relevant to this person's grievances, to have a greater understanding of their feelings. I listen to understand and ask the customer Questions about themselves because the customer usually just wants to be heard, this craving will be satisfied. The upset customer will feel special and more understood than before. If there is a better, more qualified employee available, I would kindly explain why I need to get them introduced to someone who can Better resolve their issue. If there is anything I can do to make their concerns dim, I would absolutely do what I could to resolve the situation.

First I will listen attentively. I will ask for an apology because as the saying goes, customers always right. Upon hearing their side i will try to act fast in order to accommodate their needs. If the issue is not related with my job or not under the department that I am working with then I will seek help from the supervisor or manager. I will make sure that they will get the help that they need.

I usually say had years of experience in customer service myself, you just bite your tongue, and do your best to help them. Something the police say may help to, remain calm. Easier said than done, but keep it professional regardless

Show respect even though there giving u a hard time

I would ask them how they think would be a good way for us to fix the problem

Of course get a upper management if I couldn't solve the problem

Well, that would be depend on the customer, and the reason for their anger. Is their anger directed at a legitimate concern regarding the company for which I’m working? OR, did the customer just come in ‘mad at the world’, high, drunk, etc? The response the customer will receive depends upon the signals they send. The customer sets the tone and the response, but I’ll control the direction of the conversation and the direction of that response.

First I would listen to the customers areas of concern while always maintaining a calm, professional, and polite manner. Next I would repeat back the areas of concern this assures they have been heard as well as validating their feelings of frustration. I would then ask if there are any other concerns thus avoiding the issue of solving one concern only to run into another which has the tendency to elevate anger and frustration levels even further. Once we both have a clear grasp on all issues that require attention, I work toward a mutually beneficial solution. Finally I would thank the customer for allowing me the opportunity to make things right in their eyes and keeping our business relationship in tact.

can we all calm down and we can work together to solve your problem