Victorine Brooks
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Work experience
Anguilla Electricity Company
SYSTEM ANALYST

Anguilla
Sole supplier of electrical energy on the island of Anguilla.Work closely with Executive Management to guide system modernization and ensure agreement on principles. Research and recommend hardware and software upgrades; prepare cost and benefit analysis so management can decide if upgrades are financially worthwhile; conduct vendor negotiations. Create departmental employee manual to ensure corporate rules and regulations are followed. Supervise IT Department's day-to-day operations in absence of Manager.
*Conduct tests, maintain and monitor systems to ensure they're working as expected.
*Devise ways to make existing computer systems meet new needs by expanding or modifying hardware and software to improve workflow.
*Oversee installation and configuration of new systems and programs; customize to corporate needs.
*Develop, document and revise system design procedures, test procedures and quality standards.
*Provide Desktop and Laptop support (hardware and software) for office employees; set up user rights; train system end users; write instruction manuals; resolve user issues.
*Prepare month end Excel report for CEO, CFO and IT Manager showing usage and revenue collections.
*Review and analyze computer printouts and performance indicators to locate code problems, resolve errors by correcting codes.
*Ensure system is closed off daily, back-up done and system is made ready for following day.
*Review system back-up records to see if any occurrences of failure occurred.
*Update employee manual quarterly to make certain system improvements are added.

Education
Kaplan University
INFORMATION TECHNOLOGY
New England Institute of Technology
INFORMATION TECHNOLOGY