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Sole supplier of electrical energy on the island of Anguilla.Work closely with Executive Management to guide system modernization and ensure agreement on principles. Research and recommend hardware and software upgrades; prepare cost and benefit analysis so management can decide if upgrades are financially worthwhile; conduct vendor negotiations. Create departmental employee manual to ensure corporate rules and regulations are followed. Supervise IT Department's day-to-day operations in absence of Manager.
*Conduct tests, maintain and monitor systems to ensure they're working as expected.
*Devise ways to make existing computer systems meet new needs by expanding or modifying hardware and software to improve workflow.
*Oversee installation and configuration of new systems and programs; customize to corporate needs.
*Develop, document and revise system design procedures, test procedures and quality standards.
*Provide Desktop and Laptop support (hardware and software) for office employees; set up user rights; train system end users; write instruction manuals; resolve user issues.
*Prepare month end Excel report for CEO, CFO and IT Manager showing usage and revenue collections.
*Review and analyze computer printouts and performance indicators to locate code problems, resolve errors by correcting codes.
*Ensure system is closed off daily, back-up done and system is made ready for following day.
*Review system back-up records to see if any occurrences of failure occurred.
*Update employee manual quarterly to make certain system improvements are added.