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Work experience
Serco Inc
Service Rep Clerk

Processing sensitive consumer info
*Phoning consumer to verify info and to remind consumers to send in important information
* Providing answers to questions concerning their status

At Telecommunication Company
Senior Customer Service Representative
Blue Properties
Leasing Specialist

Met with prospective tenants to show properties, explain terms of occupancy, and provide
information about
local areas.
Directed collection of monthly assessments, rental fees, and deposits and payment of
insurance premiums,
mortgage, taxes, and incurred operating expenses.
Inspected grounds, facilities, and equipment routinely to determine necessity of repairs or
maintenance.
Investigated complaints, disturbances and violations and resolve problems following
management rules and
regulations.

Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling or
construction
projects for commercial or residential properties.
Maintained records of sales, rental or usage activity, special permits issued, maintenance and
operating
costs, or property availability.
Determined and certified the eligibility of prospective tenants, following government
regulations

Senior Sales Consultant

Confers with customers by telephone to provide information about products or services, enter
orders, cancel
accounts, or obtain details of complaints.
Keeps records of customer interactions or transactions, recording details of inquiries,
complaints, or
comments, as well as actions taken.
Ensures appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging
merchandise,
refunding money, or adjusting bills.
Obtain and examine all relevant information to assess validity of complaints and to determine
possible causes,
such as extreme weather conditions that could increase utility bills.
Contact new and existing customers to discuss their needs, and to explain how these needs
could be met
by specific products and services.
Answer customers' questions about products, prices and availability.
Emphasize product features based on analyses of customers' needs and on technical
knowledge of product
capabilities and limitations.
Knowledge of principles and methods for showing, promoting, and selling products or
services. This includes
marketing strategy and tactics; product explanation, sales techniques, and sales control system.

Education
Saint Louis Community College
General Studies