Tonja Bill
Charlotte, NC 28269
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Work experience
Virtual
Customer Care Specialist

Utilize Ms Office and company software applications.
Review Accounts for errors, processing of applications and payments.
Research and dispute charges at customer's request.
Assist customers with registration for online access and website navigation.
Promoted to Team Lead in 2013.
Exceed all metrics consistently.


Virtual
Customer Care Specialist

Provide assistance to Core and Premier customers.
Selling of products and services including warranty and Geek Squad.
Assisted with all aspects of account maintenance.

Charlotte Mecklenburg Schools
Substitute Teacher

Acted as substitute teacher and teacher's assistant for grades pre-K thru 12.
Emphasis on English and literacy.

GE Money Bank now Synchrony Bank

Call Center Inbound and Outbound Customer Care Specialist for LowesProvide account information and customer assistance.
Assisted store associates and managers with technical and customer related issues.
Approved transactions as required.
Approved and enforced warranty policies.

Virtual
Customer Information Specialist
Western Field Investigations
Real Estate Paralegal

Coordinated release of medical records from doctors' offices, medical groups,
hospitals and universities on behalf of insurance companies.
Strict observance of HIPPA laws.
Assisted insurance companies in assigning premiums and risk rating to applicants
for health and life insurance.Involved in the planning and legal representation related to development of
Battery Park City commercial and residential property (pre 9/11).
Management of secretarial pool and assignment distribution.
Drafting of legal documents and agreements.

Education
Virginia State University
Bachelors, Public Administration

Central Piedmont Community College
Associates, Paralegal Technology