I currently am employed with Reynolds and Reynolds Software in Tampa, Florida location. I am a Parts and Labor Research Analyst and am a part of the General Motors team that is responsible of... show more
I currently am employed with Reynolds and Reynolds Software in Tampa, Florida location. I am a Parts and Labor Research Analyst and am a part of the General Motors team that is responsible of making sure that Parts and Labor information contained in Reynolds and Reynolds software is the same as what General Motors info is. I have been involved in one way or another within the automotive industry for the past 30+ years. Life is good!
Responsible for researching all parts and labor operations for General Motors models and updates.. OEM updating information and matching to R&R software. Identifying differences and making adjustments and updates where necessary. Research current and back model years, parts, obsolete, and labor operations. Keeping current on changes in the brand lines and discontinued models.
Create and develop #1 ranked Daewoo/Gm service dept. in US.Managed successful Parts Service Depts. including 5 star CSI.
Create dealer sales reporting systems, Parts Service dept SOP.
Penske award for Best Sales Day exceeding $10,000 day event.
*Northeast District service and sales trainer 1996-2000.
Lead teams and increased yearly sales 29% at Pa. locations.
Trained and developed team members for sales and service, Pa.
Increased customer base, Pa. by 15%
Develop district training SOP.
Increased sales over previous year.
Top sales and customer retention, B2B.
Retail/ Tech counter parts sales. Increased by 15%.
Serviced wholesale accounts and attracted B2B clients.
Increased inventory, lowered investment.
Computer Information Systems, Desktop Administration, Web Design, Business Management, Technical Writer.
- Excellent Leadership Skills
- Analytical Problem Solver
- Professional Customer Interactions