Im an organized self starterthat can wear many hats in order management operations for sales and service. I have over 24 years experience working with corporate and LLC companies which allows me... show more
Im an organized self starterthat can wear many hats in order management operations for sales and service. I have over 24 years experience working with corporate and LLC companies which allows me flexibility in both environments to be productiive.
Order management for microscopy demo equipment to ensure customer satisfaction. Inclusive of monitoring demo requests and returns via EDI and ERP/SAP/CRM logistics. Achieved KPI goals of 95% for on time delivery. Recognized for taking initiatives for process improvements when needed. Collaboration with 3rd party vendors to maintain quality for sales orders.
Temp assignment to improve processes for order management at Premier Brands of America.
Supervised customer service representatives in the daily task of order and billing to resolved customers' escalations. Monitored EDI for errors with IT to ensure timely processing for deliveries.
Managed new product creations and deletions of discontinues as appropriate in item master file.
Processed credit memos, RMAs, and re-issued invoices accordingly as needed. Prepared NAFTA forms and custom invoices for international shipments. Collaborated with Plant Management on production, inventory, finished goods, shipping schedules. Worked with depart
ent heads to create Standard Operations Procedures through monitoring work flow process "as is" to motivate process improvements when necessary. Delegated special projects to maintain cross-functional training and teamwork across two departments. Implemented SIPOC methodologies to achieved improvements for international deliveries of products.
Monitored equipment planning, routing, delivery, and service dispatching functions for NE region. Provided technical part sourcing to field service. Entered and verified large volume of orders daily. Conducted successful weekly meetings that yielded order procurement refinements, (discontinued inventory removal, current SKU # updates, inventory increased / decreased via usage), resulting in stock levels appropriate for service techs. Analyzed supply lead time for moving existing inventory and new inventory via ERP, enabling successful forecasting and planning procurements. Managed parts audits valued at $3.5M annually, successfully lowering variance loss from 35% to 8%. Achieved company goal to "true up" physical inventory to match system inventories by interacting, and monitoring stock (found, lost, damaged) and releasing service calls on first time fix rather than holding for parts via procurement and delivery before fix. Achieved average of 85.5% first time fix services and improved turnaround time across NE region through teamwork collaboration.
Managed web-based e-learnings and instructor-led classroom trainings worldwide. Administered all logistical functions for training events. Managed budget, expense reports, and invoices for timely approvals. Collaborated with internal and external resources to maintain discounts and continuity of services. Monitored weekly enrollments via
- Customer Service Skills
- ERP SAP Logistics
- Sales Support
- Order Management
- Six Sigma
- Training Coordinator
- Event Planning
- Inventory Coordinator