Susan Keegan
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Back to Work Mom
Scottsdale, AZ 85257

As a stay at home mom of three returning to the work force, I believe I can offer a great deal to your company in a customer support and service role. In addition to being well practiced in... show more

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She's applying herself, she has a need to gain employment and going after work!

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Work experience
American Express Service Center
Customer Care Professional

Recorded and maintained extensive account records regarding: billing information, scheduling, history, etc. Accurately organized & compiled data for ownership/upper management to review (established dept. goals). Meticulously tracked daily activities of homemakers and delegated tasks and responsibilities appropriately. Successfully trained all new hires and monitored both efficiency and development of their procedural skills. Proactively investigated and resolved wide range of customer issues, adapting to individual circumstances and applying both diplomacy and assertiveness to assure customer needs are met in a timely manner.

Journeys
Sales Associate

Brought shoes from stock room at costumers’ request. Organized stock room by brand and size. Answered the phone and took any and all orders for shoes for store pickup. Made online orders at the request of the costumer. Manned the cash register, including readying at open and closing at night. Assisted the costumer in any and all needs and questions, and provided input and personal experience if asked for input.

Traits
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Ambitious
I am strongly driven to succeed.
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Hardworking
I put my best effort into everything I do.
Education
Penn Foster College
Certificate, Medical Terminology - Online
Valley High School
High School