Susan Estrada
Mortgage/Commercial Collector
Arlington Heights, IL 60005

Excelled in the Commercial Collections fields with both high and lower balance invoices owed. Proficient in Mortgage collection, knowledgeable on varied home saver programs Some experience in... show more


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Work experience
CF Staffing

Weekly excel spread sheets for larger companies as well as ensured accounting and company CFO were updated on any late paid invoices invoice issues and/or credits. Called and/or emailed customers on past due invoices, credits, over payment's or missing invoices. Entered invoice requirements/updates on new and existing clients. Investigated any claims of damage, loss or complaints of rental equipment.

Mortgage Collections/Chase Home Lending

Bank of America/Adecco

Contacted Home Owners and /or third parties to remedy delinquency or non-payment of monthly mortgage payments. Determine appropriate collection alternatives to include Modification/Repayment plans and liquidation options, to include short sale, DIL, an REO and in few cases a reverse mortgage.

Decline line: Assist in determining why the loan was declined for modification, determine if all information needed was
provided. If it was a hard decline determine what the best course of action would be to avoid foreclosure.

Nevada Specialized Team: Worked with Nevada residents and specific third-party modification teams only as set forth by the Nevada Senate. Assisted all parties assigned to helping the homeowner determine best option to save their home, ensured all Nevada regulations were followed prior to the closing of the home loan, that there was no fraud or falsehood on the lenders part. Taking all financial information, ensuring homeowners is aware the same information needed to be sent in as quickly as possible, ensure the homeowners can at all times contact their assigned mediator. Determine if the home is eligible for HHF Nevada Home Saver Modification or any other types of modification, if it was determined the home did not qualify for home saver options the loan would then be sent to negotiations to determine what compensation the homeowner would receive.

Factoring Verifications

Responsible for collections on behalf of three Account executives' files that totaled thirteen clients with several vendors they would work closely. With average transactions of a thousand plus dollars daily.Responsible for all collection's reports both daily and weekly, as well as all data entry where collections/assigned POs and non assigned PO matters were involved. Ensured invoice order's, numbers and amounts were all correct prior to release for funding. Reported and questioned any and all discrepancies in regard to purchase orders, invoice amounts and ship out dates were all correct.Responsible for monthly ABL loan /PO/ invoice and amount verifications for six clients from Storage companies, trucking companies, toy manufacturer and cabinet makers and garage door builders.

I take responsibility for my actions and follow through on my promises.
I have great ideas and am able to think outside of the box.
I am committed to the company's success and loyal to the people and things I believe in.

University of Phoenix
Business Management

Farragut High School
High School
  • Mortgage Collections
  • Skip Tracing
  • Credit Review
USMC Wives Association
Introduced Marine Corps life to new wives, assisted in setting up POA while spouse was TAD.