Sheryl Ann
Antioch, TN 37013
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Work experience
Change Healthcare

Updated healthcare services customer contract agreements into SalesForce


Dell/ EMC
Sales Operations Support

Partner Experience Center - Case Management - work assigned cases that come thru the PXC to assist with a variety of operations support requests for DELL/EMC partners and follow up cases until resolution: EX: order status, document request, tracking, service tags, shipping, logistics issues, order escalations, lead time of Dell products
*Engage customer care and order processing teams to ensure timely resolution of partner cases
*Utilization of Sales Force platform to provide communication and case updates with partner
*Support sales organization through customer, operational and business support
*Researches customer order problems, and deliver solutions working cross-functionally to resolve

Progress Residential
Maintenance Service Coordinator

Scheduling of maintenance service requests for rental homes
*Updating service tickets with technician notes after job has been completed /closed out
*Coordinated 3rd party subcontractors to complete service calls when required
*Following up with tenants to ensure that service was completed in full and to their satisfaction

Guy Brown
Promotional Support Specialist

Data entry of online orders for promotional items, special order
*Customer support services through email and website inquiries
*Provided price quotes for promotional giveaway items for customer events
*Contact vendors for tracking and pricing inquiries
*Assisted print accounting team with customer invoicing issues

My Office Products
Customer Service Representative

Timely resolution of customer inquiries - product and billing questions
*Assisting customers with their online orders, returns, order entry, website questions, delivery tracking
*Provided customer service support through phone calls, FAX and emailed inquiries, order placement and product research
*Assisted outside sales team with order placement, product pricing, returns

Staples Advantage
Administrative Sales Support

Small Office management - daily office support - ordering office supplies, ensuring building maintenance up-keep, daily employee and visitor support, security door key card assignments
*Administrative field sales support to over 50 business development associates, including District and RSD level management as well as account management teams
*Preparation of business reviews, sales report generation utilizing Salesforce and Apollo platforms
*Event and travel planning support, meeting room set up logistics, food and beverage orders
*Aided with new hire on-boarding, requested system log ins, email, telephone/ cubicle set up
*E-Verify / I-9 verification and documentation process

Staples Corporation
Business Data Support Specialist

Data entry of custom print orders from internet-based website into AS400 system for billing
*Fulfilled customer requests for product swatch samples generated from internet site and requests from product specialists
*Distribution of sales leads from internal and external call centers to appropriate product team members for follow up
*Generated daily report of orders entered by product specialists and reviewed for data entry discrepancies
*Assisted with special reports and projects as requested for the business data support team

EMC Corporation
Travel and Expense Support Specialist

Concur Expense Administrator - Responsible for new user registrations, and information updates
*Audited expense reports for discrepancies, missing receipts, and company policy guideline violations, provided phone and email support regarding expense accounts
*Updated accounts with personal banking information, ran daily ACH banking error report
*Review and Data entry of employee check requests

Tyree Organization
Administrative Assistant

Generated daily reports for Maintenance Manager
*Reviewed time sheets and site paperwork for all field technicians prior to payroll processing
*Assisted Project Manager with dispatching maintenance service calls to field technicians
*Prepared all subcontractor invoices for final billing process for Accounts Payable
*Contacted vendors regarding pricing quotations on emergency services
*Dispatched and assigned work out to service technicians in Massachusetts and New York

True Advantage
Sales Coordinator

Order entry of True Advantage sales lead database subscriptions
*Compiled new customer Welcome Packets
*Tracked and reported sales commissions for management reports
*Distribution of new leads for inside sales team utilizing email and web-based customer inquiries

Experior Assessments LLC - Massachusetts State Licensing Examination
Project Manager

Responsible for the registration of qualified applicants for Massachusetts Construction Supervisor and Masonry license examinations, updated and maintained database of licensing information
*Reviewed applicant forms for career and educational qualifications necessary for specific licensing, requested additional information if necessary
*Scheduled exam site locations and event planning, assisted with and administered licensing examinations to candidates
*Prepared and mailed exam score reports and all licensing related correspondence items and materials

Worcester Controls Corporation
Customer Service Administrative Assistant

Administrative support to Vice President of Sales Administration and Manager of Project Sales,
10 inside sales representatives
*Sales Department support - phones, copy, fax, filing, ordering office supplies, data entry, calendar scheduling, sales report generation
*Verified sales orders for data entry errors to reduce costly mis-shipment of products
*Tracked product complaint forms and documented status upon completion
*Created sales quotation database to track yearly pricing requests and sales volume

Worcester Controls Corporation
Customer Service File Clerk

Maintained sales order and product invoice filing system
*Mailed weekly open sales order reports to product distributors, regional and area sales managers
*Provided customer support and product catalog fulfillment requests

Dell/EMC Contract position
Sales Operation Support
Education
Curry College
Associates, Business Administration

Quinsigamond Community College
Bachelors, Business Management
Westborough High School
High School, General Studies