Led receivables and collections of accounts receivable portfolio, with average of $1,000,000 in monthly balances on
annuity polices. Resolved credit issues and delinquency. Researched service questions. Facilitated account
adjustments and write-offs. Managed special projects. Resolved escalated customer problem. Worked in conjunction
with inside and outside legal counsel. Prevented diversions or breaches of contract issues in while working with
litigation director and manager on resolving pending legal matters.
Developed and implemented process improvement by compiling and analyzing data for monthly management
portfolio loss revenue report.
Maintained and documented all written and verbal records of all collection related activity in addition to
monitoring and minimizing delinquency at acceptable level as prescribed by senior management.
Managed multimillion-dollar receivable portfolio while maintaining profitable levels of asset performance. Monitored
accounts receivable delinquency and collection activities and coordinated recovery activities with outside agencies
through legal resources to ensure ROA performance remained in line with company goals.
Oversaw loss prevention management, credit analysis, and forecasting.
Guided and maintained delinquent accounts through consistent contact with customers.
Led efforts that reduced the school's default rate below required levels for TITLE IV eligibility.
Supervised company's accounts receivable. Maintained delinquency and asset recovery losses at minimum
levels. Trained account representative team members in collections and customer service. Contacted customers to
resolve account issues. Oversaw skip tracing and investigated delinquent accounts. Managed asset recovery and
disposal of past-due accounts.
Served on the Base Honor Guard
Team and named Airman of the Quarter. Received marksman's ribbon and outstanding unit ribbon.