Robin Campbell
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BUCKLEY, WA 98321

What I love about being in IT is the ability to assist my customers with their computer issues. I started in the field of IT late in life; my passion is with helping customers, rather than being... show more

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Work experience
Military Department
IT Service Desk/Customer Support

IT Division – Washington Military Department, Camp Murray (January 2017 – Present)
Special event projects coordinator for IT, and Washington Emergency Communications Coordination Working Group, while performing other internal projects; supporting purchasing, and other management teams.
ITS3 Customer Relations/Desktop Support - Washington Military Department: August 2016 (6 months)
Work a fast paced, agile environment; independently providing personal interactions with customers (350), to resolve intermediate/complex level computer, or system issues (by telephone, or work order tracking system), and remote software: Manage the ticket queue, repairs, and vendor/customer relations, while performing hardware repairs. Worked with Active Directory, Exchange Management Server, password resets; imaging; joining/removing clients from domain.

Department of License
ITS3 QA Tester
Department of License
IT Help Desk and Quality Assurance Tester

ITS2 - Help Desk Support, Department of License, Olympia
Started as a Help Desk person, then moved to an in-training position for QA Testing; moved back to Help Desk.
Test software, changes and modifications to new, and existing applications; ensure quality meets requirements. Create test scripts, test plans and develop automated testing: Performed tests in accordance with the approved test plans; report and track all bugs.
ITS2-Help Desk Support Department of License, Olympia

A few long Term Temp Agencies (Avero, and Chameleon Technologies)
Help Desk/Service Desk Support

IS Help Desk – Contract Work - June 2010 - August 2011 (26 months), Greater Seattle
Projects for Windows roll-outs; and other service Desk appointments

Wilbur-Ellis Company Enterprise
Enterprise IT System Support Analyst & Desktop Support

An International marketer and distributor of agricultural products, animal feed, specialty chemicals and ingredients: Standard daily routine in Help Desk Support/Analyst. JDE support; client and vendor relations. Contributing to development of improved process flows, to expedite issue analysis, and resolution. Temped in Accounts Payable/Accounts Receivables area first.

DAN (Designer Assistance Network)
Proprietor - Contract Services

(11 years, 6 months), Contract Services:
DAN (Designer Assistance Network) - Contract Services: Design Tech & Administrative Management for high-profile interior designers. Provided both residential and commercial, key assistance to interior designers operations.
Services rendered: Office needs (bookkeeping, tax preparation, organization, customer service), projects and installations. Confidently managed vendor communications, and installations for high-end clients. Liaised with global clients, suppliers, and vendors to arrange high-priority shipments, and delivery of products, to ensure smooth business operations. Optimized publicity, and company exposure through oversight of all aspects on photo shoots for top magazines including Seattle Homes and lifestyles.

Bottle, Inc
Office Manager/Bookkeeper/Production Manager -

South Prairie, WA.
In Bottle, Inc. (2003-2008), Andrea Ward Designs (2002-2004).
In overlapping roles for companies who shared building space, and resources. Delivered core office administration business support. Orchestrating daily operations, and management of staff while training, and hiring for production process. Ensured product delivery; quality assurance, while serving as a key liaison with vendors, reps, and clients. Provided critical support in set up of warehouse, office, and accounts general ledger; while maintaining, and installing office equipment, technology equipment; tracking inventory, and placing orders in manufacturing.

Traits
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Accountable
I take responsibility for my actions and follow through on my promises.
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Focused
I pay careful attention to detail.
Education
Green River College
Associates, Applied Science, Information Technology
TLG Learning
Certificate, CompTia A+

Attended off and on for several years, to obtain certifications, and training (Microsoft products; Office Suites; Windows platforms; Windows Server; Networking & Security)

Chemeketa Community College
Associates, Associates, Computer Science/Business/Chemistry/Medical/General

Took many business courses, IT courses, and general courses for Associates Degree

Big Bend Community College
Associates, General Studies for Associates

General studies for Associates Degree (Chemestry, English, Math, Social Science, etc.)

Skills
  • Friendly/Helpful
  • Customer Service Skills
  • Building Customer Service
  • Communication skills
  • Account Manager
  • Adobe Creative Suite
  • Bookkeeping
  • Basic Clerical Knowledge
Volunteering
South Prairie Cares Committee
Design and assist building the Veterans Memorial at the Community Center

Enjoyed working with the local community to rebuild the Veteran's Memorial site at the Community Center. Worked with the group to design and assist building the site. Researched materials needed for the project.

Moses Lake Drop-n-Center for Disabled
Pulled together many community resources to fund, and support Moses Lake Drop-n-Center for Disabled.

Pulled together many community resources to fund and support
Company Name: Moses Lake Drop-n-Center for Disabled
Cause Social Services
I put together, and setup a drop-in center for disabled in Moses Lake, WA. Funding was all by donations of building site, materials, labor, supplies, and help from the DSHS community.

Links
Linked-In Profile

Linked-In profile online viewing

More information

Activities and Societies: Phi Theta Kappa – recognition for academic achievement (March 2014)
Honors and Awards - Honors Society