Robert Howland
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Killeen, TX 76542
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Work experience
Self
Help Desk Supervisor
U.S. Army
Help Desk Supervisor

Supervised help desk crew of seven personnel
*Provided customer service with network and computer issues averaging ten customers per week
*Developed, implemented, or evaluated maintenance policies and procedures resulting in a 93% maintenance efficiency
*Counseled up to four employees on work-related issues and assisted employees to correct job-skill deficiencies

U.S. Army
Section Supervisor

Trained personnel on the operation of radios and the assembly of antennas, trained once a week
*Inspected and monitored work areas, examined tools and equipment, and provided employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules resulting in a 94% safety rating
*Supervised section of 15 personnel

U.S. Army
Training Instructor

Instructed military trainees on operating radios and assembling antennas, trained an average of 20 trainees a week
*Trained military trainees on military customs and courtesies
*Arranged for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use

U.S. Army
Team Supervisor

Supervised Multichannel Transmission team of three personnel
*Trained personnel on the operation of radios and the assembly of antennas, trained once a week
*Monitored employees' work levels and review work performance

Education
Texas A University - Central Texas
Bachelors, Finance
Central Texas College
Associates, General Studies