Supported deployment activities for retail sector to enable effective change management included a combination of stores visits, meetings with key partners, on-the-ground implementation, and support of each phase of the rollouts. Provided feedback and recommendations to store team and begin to formulate a plan to overcome challenges. Oversaw store operations and visual presentation of a three million dollar optical retail location. Elevated store's guest-satisfaction from 76% to 98%; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.

Successfully developed my own sales strategy in order to manage time wisely and assist customers in a higher professional courteous manner. Maintained strong and extensive knowledge of all vehicle features, makes, and models and inventory in order to consistently provide the best customer service. Presented vehicle prices, interest, and payment numbers to customers, provided financial advice; communicated with sales managers and finance managers in order to close deals and maintain loyal customer base. Followed up on all sales leads from a variety of sources in efforts to bring in customers

Hired, trained and managed high-performing employees committed to delivering outstanding customer service, vital to increasing repeat business. Devised staff work schedules, enforced compliance with health and safety regulations, oversaw store security, and exhibited exemplary skills in conflict resolution. Adeptly coordinated the full spectrum of daily business activities encompassing inventory control, purchasing, budgeting, advertising, pricing, merchandise displays, quality assurance, and vendor relations. Analyzed and authorized merchandise returns and prepared regular reports for management.