Supervising departments from seven up to nineteen staff members. Improving in customer service and sale techniques in each outlet. Resolving customer complaints.
*Reorganized filing systems and flow of information, resulting in substantially improved cash flow for the company.
*Scheduled responsibilities and cross-training staff members in customer service, sale techniques, effective negotiating and resolving problems.
*Oversaw record keeping involving order entry, invoicing, accounts payable, complaint handling, and reports.
*Maintaining annual budgets, profit and loss reports under five percent.
*Completing daily, weekly, and monthly reports in the allotted time period.
*Organizing and initiating employee functions, wine seminars for staff members.
*Handling guest reservations, and upgrading accommodations when permitted.
Working in the hospitality industry. Traveled to various state locations for employment. Enhancing work experience and Knowledge in various areas.
*Working in Various areas for each company in learning their style of customer service.
*Involving and helping with companies during conflicts while union negotiations were being held.
*Providing and upgrading service techniques for ensuring each guest being encountered was receiving the highest level of service possible.
*Researching and providing information to each guest being encountered in ensuring that they enjoyed their stay during their vacations in the areas of interest.
*Driving guest that visited our area to and from their lodging establishments and to areas of interest.