Phillip Hickok
Strong Hospitality Leader seeking opportunities.
Orlando, FL 32819
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Experienced Hospitality & Entertainment leader actively seeking career opportunities.

Praises

Praises help jobseekers showcase strengths and stand out to employers.

Work experience
Del Lago Resort Casino
Dual-Rate Operations Manager - Slots

Develop and prepare slot operations department for Casino opening.
*Create and maintain department SOP and Training Manuals.
*Work with executives and NYSGC on internal control standards as well as plan implementation with the team.
*Create and maintain daily work and break schedule for 24 Slot Attendants.
*Report daily performance reports for the slot department to the executive team and adjust staffing to needs.
*Assist Performance Manager with conversion and moves of the slot floor.
*Train and develop training for slot supervisors and slot attendants.
*Resolve and ease resort guest situations on an individual basis involving the slot machines.
*Communicate all marketing information and concerns both to the slot team and to the executive team.
*Assist guests in inquiries and disputes in a professional manner while building lasting relationships with the guests.
*Keep up to date with all slot technology and help make decisions on the overall operations and layout of the slots department


Seminole Hard Rock Hotel Casino
Slot Operations Supervisor

Motivate and supervise staff of 230 or more Casino Slot Attendants.
*Coordinate communication of daily activities to staff and other department management.
*Resolve and ease resort guest situations on an individual basis involving the slot machines.
*Assist guests in inquiries and disputes in a professional manner while building lasting relationships with the guests.
*Keep up to date with all slot technology and help make decisions on the overall operations and layout of the slots department.

Universal Orlando
Sr. Coordinator

Motivate and supervise staff of six or more Guest Service Coordinators ensuring shiftily accountability with regards to service responsibilities and cash handling duties; perform end of shift reconciliation and complete end of day reporting responsibilities.
*Coordinate communication of daily activities to staff in conjunction with CityWalk leadership.
*Resolve and ease resort guest situations on an individual basis through phone calls or in person.
*Fulfill resort guest inquiries and explain different resort offerings utilizing in depth knowledge of Universal Orlando; perform concierge duties to promote the ultimate Guest Services experience.
*Perform cashier duties and sell suggestively upgrade resort offerings utilizing Galaxy system.

Labor Network
Human Resources/ Recruiter

Built and Maintained employee database.
*Cold called companies seeking employment opportunities.
*Solved all employee/employer relations issues.
*Documented and coached on disciplinary actions.

Pension Techs
Network Administrator

General Network Administration
*Computer repair, building and technical upkeep
*General Office Duties

The Digital Factor
Nightclub Owner

Managed all staff, events and daily operations.
*Coordinated advertising and promotions.
*Responsible for all accounting and municipal interactions
*Booked talent for local and national acts.

del Lago Resort & Casino
Operations Manager - Slots
Education
Graduate of Full Sail University
Certifications & licenses
Leadership Journey
Hard Rock International

Executive training program by Hard Rock International. Includes a professional mentoring from one of the top executives for the corporation.

More information

Experience leading 5+ supervisors/leaders.
Leading teams 200+ employees.
Financial and performance analysis of team members and products.
Award-winning Guest Service Leadership for resorts.
Fluent in: MS Office Suite, Bally CMS, Auto-CAD, Avid Media Tools (ProTools, Media Composer, etc.), Windows, Mac, and Linux, computer hardware building, Galaxy POS.