Pamela Thompson
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Work experience
My Dog
Freelance Graphic Artist

Graphic Design and Marketing, working directly with individuals and small business clients
(See Client Project History and details on page 2) to create logos, marketing collateral and copywriting.

Customer-Centric Support Agent

In order to improve intrapersonal communication skills; I learned how to provide exceptional customer
service by connecting with over 40 Verizon Wireless customers on a daily basis. I took full ownership of
customer issues, earning a top ranking customer satisfaction KPI of 96%, with minimal 3-day repeat callers
and departmental transfers, by discovering customer needs, investigating complicated cases, scheduling
following-up calls when necessary and providing knowledgeable responses with best resolutions and
mutual understanding of outcome. Subjects ranged from honoring sales promotions, providing up to tier-
2 quality technical support, offering improved service packages and pricing based on actual customer
needs, billing explanations, providing phone sales, shipping updates, and transfers of service.

The Home Depot

Maintained and executed the initial presentation of the pilot design retail store, by executing operational
first run mapping, cross-merchandising, and plan-o-gram product placement. Performed weekly inventory,
setting up featured partner displays and seasonal departments in order to drive sales and improve the
customer experience. Tested processes for future implementation at the Innovation Center.

Creative Circle
Graphic / Production Artist

Working directly with, corporate marketing departments and creative agencies. (See Client Project History
and details on page 2) to produce, develop, and execute campaign promotional collateral for in-store
displays, packaging, social media, websites, e-mail blasts, catalogs and, internal communications.

Quality Assurance Technician

Utilized lean management practices to document, develop and streamline manufacturing processes.
Trained and audited employees on manufacturing, consolidation and shipping process flow for over 40
distinct photo gift products. Improved consolidation and shipping processes to reduce "Not-Mine" and,
"Missing product" occurrences below 1%. Performed start-up, calibration, maintenance and light repair
of photographic wet processes, inkjet, sublimation, UV printers and offset digital presses.

Print Production Assistant

Provided customer service, updates to documents, project management, set-up, pre-flight and production
of finished client files for digital offset and web press printing.

Wolf Camera/ Ritz Camera
Senior Lab Technician

Provided print services for photography, customer service, and equipment sales support while managing
lab associates, performing routine maintenance and repairs on lab equipment.

Full Sail UniversityFlorida Atlantic University
Masters, Marketing and Media DesignStudio Arts / Graphic Design