Pablo Lugo
Fort Lauderdale, FL 33309
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Work experience
Westin
Restaurant Manager

Supervise Food and Beverage Restaurant services operational strategies.
Key duties/responsibilities for F Department
* Oversee performance to ensure excellent service standards, sanitation and productivity standards to ensure exceptional guest satisfaction.
* Monitor and control F and Restaurant inventories.
* Maintain inventories of related Food Beverage equipment and supplies.
* Control labor costs.
* Manage food preparation.
* Implement new menu items that will increase customer satisfaction and perception of value.
* Implement Food and Beverage financial strategies by anticipating requirements of Guest needs.
* Develop and implement policies and procedures.
* Ability to organize multiple projects and manage multiple tasks
* Exhibits a positive and involved team attitude to all and promotes positive relations through an environment that encourages open communications, trust and mutual respect.
* Strong communication with guests and employees, problem-solving, and follow-up.
* Manage and motivate all Food Beverage personnel.
* Manage interviewing, staffing, training and development of F team, discipline.
* Implement policies and procedures for F Department.
* Maintain quality standards in production, services, facilities and guest satisfaction.
* Oversee and manage all F Outlets budget.
* Monitor ordering and receiving program to ensure proper quantity and prices on all purchases.
* Reduced F cost from to the expected % of the Company.
* Successfully increased F revenue expectations for the benefit of the Company.


Sheraton
F Supervisor Banquet Supervisor/Captain

Supervise all F Outlets specially Restaurant and Room Service. Manage Banquet Department operation by addressing servers and set up personnel, training new employees; oversees Special events, opening, running and closing Banquet events. Plenty knowledge of A/V. Personally set A/V equipment when event required.

Windham Deerfield Beach
Banquet Manager

Manage Banquet Department operation by addressing servers and set up personnel, training new employees; oversees Special events, opening, running and closing Banquet events, A/V rooms set ups when event required, Weekly schedules for servers, making inventory every month, resolving problems; implementing changes for the benefit of the Company.

Crowne Plaza Hollywood Beach Hotel
Food Beverage Outlets Supervisor

Supervise Food and Beverage Banquets and Restaurant services operational strategies by addressing customers, training new employees; oversees Lobby Lounge and Restaurant employees, opening, running and closing Banquet events, making inventory every month, oversee Room Service Department productivity, assist Banquet Department and MOD duties , customer-service; resolving problems; implementing changes for the benefit of the Company.

Sheraton Ft Lauderdale Dania Beach
Food Beverage Outlets Supervisor

Supervise Food and Beverage services operational strategies by addressing customers, training new employees; oversees Lobby Lounge and Restaurant employees, inventory every month, oversee Room Service Department productivity, assist BANQUET DEPARTMENT and MOD duties , customer-service; resolving problems; implementing changes for the benefit of the Company.

St Regis Bahia Beach Golf Resort
Doorman/Bell Captain/Butler/Concierge Guest Services Supervisor

Assisted Guest Services, plan, organized, direct, control, and evaluate the operation of Bellman's, Doorman's, Butlers, Valet, Front Desk and all Departments that requires Guest Services assistance Keep guest informed of daily events. Lateral service on F and Banquets when needed.
Key duties/responsibilities:
* Responsible for the performance of Concierge outlets.
* Manage staff overall development and well-being including Bellman's, Valets, Taxis, Limousines and Tour Buses.
* Drive initiatives to heighten guests experience and outlets' popularity.
* Welcome and escort guests to check in, inform guest all the available facilities including restaurant and pool, hours of operation, tours and recreational activities.
* Oversee Bellman's and Valet staff.
* Constant communication with Butlers, Housekeeping to make sure all the guest needs are completed and satisfied.
* Assist all F and Banquets Departments that required lateral services as well.

Food Beverage Manager

Supervise and manage all outlets concerned to Food and Beverage Department. Oversee Banquets staff, sales, guests concerns, welcome and assist guest inside and outside the Hotel.

Key duties/responsibilities:
* Performed any reconciliation of wait staff receipts and recording of restaurant total sales.
* Plan and coordinate Sunday Brunch Buffets and Special Events.
* Oversee a staff of six Bus Persons, four Set-up personnel and twenty wait staff in the two hundred and twenty guest restaurant.
* Responsible for the recruitment and training of personnel.
* Oversee daily operation of Banquets Dept. Restaurant and Bars, inventory, cleanliness and scheduling of the staff.
* Control labor costs.
* Implement new menu items that will increase customer satisfaction and perception of value.
* Reduced Food and Beverage cost from to the expected % of the Company.

Sheraton Ft Lauderdale Dania Beach
Food Beverage Outlets Supervisor/MOD

Responsible for training, scheduling, ordering, inventory and supervision of any area of F, Banquets and Guest Services within the Hotel.
Key duties/responsibilities:
* Responsible for training and scheduling staff of restaurant and bars.
* Plan and coordinate daily strategy according with the daily guest arrivals and departures.
* Oversee Room Service staff and make sure the Kitchen runs at time.
* Oversee the Banquet Department with Special Events.
* Make sure all F Departments are providing excellent performance to ensure the quality of our Department.
* Supervise daily closing and cleanliness of every outlet in the property.
* Assist Guest services every Day and work as MOD until the Night Auditor start the shift.
* Ensure the quality of Guest Services performance to anticipate all guest needs.

F Mini
Bar/Room Service Supervisor/Guest Services

Welcomed guest and assisted inside and outside the Hotel. Kept guest informed of daily events.
Key duties/responsibilities:
* Responsible for the oversight of the Mini Bar staff.
* Oversee the stocking of the In-Room Dining bars while accurately accounting for use of stock.
* Ensuring that the Mini Bar staff is providing excellent service to our guests in the highest standards.
* Responsible for completing daily reconciliations of Bartech reports.
* Maintain proper rotation and refill procedures.
* Stock inventory control as well as providing profit and loss analysis.
* Take Room Service orders and make sure it is complete within the according time and delivered to the guest on time.
* As Guest Service, welcomed and attended necessities of guests including registration, orientation with everything related to the Hotel, restaurants or other activities as solicited.

Atlantic Hotel & Spa.
Banquet Manager/Restaurant Supervisor
Westin Hotels & Resorts
Rest.Asistant Manager/Banquet Supervisor
Education
Springfield Technical Community College
General Studies