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Michael Jaume
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Rosharon, TX 77583

Dedicated Management Professional. A mature, no-nonsense, results oriented, money motivated leader. Effective communicator, with the ability to get the point across to just about any reasonable... show more

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Work experience
H2 Bravo / Texas PREPS Program
Case Manager

Responsible for inbound, and outbound calls, with regard to properly, and efficiently servicing registered
applicants of the Texas PREPS Disaster Relief Program, facilitated through H2 Bravo, and managed by the
Texas General Land Office.

Educate registered applicants as to current eligibility requirements, program guidelines, and types of repairs
covered under the Program.

Act as Liaison / Point of Contact between registered applicants, and Program personnel, management, and
participating Home Repair contractors.

Manage and update registered applicant data, utilizing Quickbase CRM System.

Field, and manage all applicant Complaint, and / or grievance calls, notating all details in Quickbase CRM,
and utilizing approved de-escalation protocols for all angry or irate applicant calls.

Create, manage, and escalate applicant tickets to appropriate Construction Management personnel, when
scheduled repairs of applicant property have either not been performed, or issues have arisen regarding those
repairs.

Responsible for notifying applicants regarding status of their applications for PREPS assistance, should the
application become Ineligible, or be Withdrawn due to Ineligibility under Program guidelines.

Freeway Insurance Services
Sales Agent

Active Telemarketing/Appointment setting.

Conduct Customer Needs Analysis to determine specific insurance needs, and recommend appropriate
coverage packages from Freeway's selection of over 30 partner insurance carriers.

Refer customers seeking Homeowner, Renter, or Commercial Auto policies to Freeway Special Lines
Department.

Maintain and update customer and prospect CRM system databases.

Professionally tend to all Spanish speaking clients, and prospective clients.

Handle all customer requests for Policy Service, Bill Payments, Endorsements, and Policy Cancellations.

Conduct Customer Satisfaction surveys as directed by upper management, to determine customer satisfaction
levels, and develop strategies to improve these levels when needed.

Engage in local store marketing campaigns, with a view toward increasing agency exposure in our area, and
building cooperative marketing efforts with local area businesses.

A-Affordable Insurance
Agency Manager

after acquisition
by Confie Seguros/Freeway Insurance Services

Responsible for daily operation and management of local A-Affordable insurance office.

Hire, train and manage new agents, with emphasis on developing and executing local area marketing
campaigns.

Assist agents with customer presentations and closing difficult accounts.

Develop and maintain Cooperative Marketing relationships with local area car dealerships, finance
companies, captive insurance agents, banks, and other financial institutions.

Review and approve biweekly employee payroll.

Conduct employee evaluations, pay reviews and Performance Improvement Plans when warranted.

Liaise with upper level management, with regard to setting Agency Sales Targets, and manage agents to
consistently achieve and exceed posted goals, as well as maintain an average 70% close ratio on all quoted
business.

Develop and maintain local referral sources, manage agents to achieve company required referral targets, and
oversee customer referral rewards program.

Maintain a consistent personal policy and ancillary sales ratio of 67% overall.
Provide World Class customer service and client support to all customers.

Develop and coordinate community involvement programs, with a view toward increasing brand awareness
and overall market share locally.

Colonial Life and Accident
ADM

Business to Business sales of Colonial Life Worksite Benefits programs.

Conduct Decision Maker Presentations, Employee Group Meetings, and assure timely employee enrollments.

Recruit new sales representatives, and establish working relationships with area insurance Brokers.

Manage Sales team, and ensure that all members achieve individual, as well as District production goals.

Maintain personal production goals as set by District General Agent.

Assist in training of new recruits, and manage their production to achieve District Sales Plan.

J.P. Morgan Chase Bank N.A
Fully Licensed Personal Banker

Expansion of client base by establishing new banking relationships with individuals and businesses in the
area, and maintaining current relationships through regular phone and face to face contact.

Use of CRM software to generate new business leads and track existing client relationships.

Open and maintain individual and business checking, savings, and investment accounts.

Sales of Investment products such as Mutual Funds, IRA's, Annuities and CD's to businesses and individuals.

Initiate and manage finance applications for Automobile, Home Mortgage, Home Equity Lines of Credit, as
well as CD and Savings Secured Lines of Credit.

Sales of Chase branded Credit Cards to Business and Personal accounts.

Maintain accurate logs of all new accounts opened and report same to management.

Complete all required training and continuing education courses in a timely manner.

Insure that all accounts are compliant with current government laws and regulations.

Comply with all sales goals, targets and quotas as prescribed by Corporate management.

Provide Notary Services to clients as needed, and in compliance with current regulations.

Group 1 Automotive/Advantage Cars.com
Automotive Consultant

Sales of pre-owned, late model luxury automobiles and SUV's to the general public

Lead generation through cold calling, and follow up.

Use of Internet based CRM system to generate leads, track prospects, and follow up with prospects and
clients alike.

Posting sales ads on internet resources to generate sales leads.

Use of email campaigns to generate sales leads.

Internet sales of pre-owned automobiles to clients both nationally, and internationally.

Coordinate transport and logistics for out of state, and export sales when necessary.

Maintenance and updating of internet sales ads.

Sprint by Wireless Lifestyle
Retail Store Manager

Responsible for all aspects of daily retail store operations.

Hired and trained employees, utilizing standard company Sales Training program.

Performed Human Resources duties to include employee scheduling, final processing, and submission of
timesheets and payroll.

Performed weekly evaluations of sales representatives, and reported same to upper level management.

Performed employee salary reviews.

Ensured continued employee compliance with all company policies and directives.

Maintained and updated all procedural manuals as required.

Maintained a personal sales quota, while ensuring employee compliance with company quota requirements.

Top Sales Person through 2007, March 2008, and April 2008.

Performed weekly merchandise inventory, compiled and submitted inventory reports to upper management.

Interfaced with all levels of Wireless Lifestyle, and Sprint PCS Corporate management to obtain resolution of
client issues, and insure total customer satisfaction.

Performed employee performance / disciplinary write-ups as necessary.
Performed nightly store closing, counting and verification of daily cash receipts, and nightly bank deposits.

Coordinated with Corporate Marketing department on execution of local and regional advertising.

Alltel Communications
Sales and Service Representative

Sales of Alltel branded wireless voice and data communications services to both individual, and business
customers.

Sales of Alltel branded prepaid wireless voice and data service packages to low usage, or credit challenged
individuals.

Conduct customer needs analysis and recommend appropriate wireless phone, and accessory packages based
upon results of the analysis.

Conduct quarterly Customer Satisfaction Audits, and update customer databases.

Acted as company liaison in handling client disputes, billing or service issues.

Create, update and maintain client and prospect databases.

Responsible for handling all cash, credit and customer billing transactions.

Initiate and manage all new customer credit applications, and credit checks.

Responsible for reporting daily sales of all wireless service plans, equipment, and accessories to
upper management.

McCune Paper Company
Sales Representative

Expansion and maintenance of multiple territory customer base via on-site meeting and sales presentations
with corporate decision makers.

Evaluate current customer usage patterns, and recommend new or additional products to meet changing
customer demands.

Coordinate customer In-service training with product Manufacturing Representatives.

Act as company liaison in Collections matters.

Provide product education and consultation to customers as needed.

Attend area trade shows as required by management.

Responsible for writing returned merchandise authorizations and customer merchandise credits.

Heart of America Insurance Agency Salina, KS
Insurance Agent

Assess client needs versus current coverage, design individualized insurance portfolio utilizing comparative
rate quotes from client carriers, and write necessary policies.

Assist client in preparing and submitting claim forms.

Furnish individual client support and consultations on specific issues relating to client insurance portfolio.

Provide insurance policies for Whole Life, Term Life, Medicare Supplements, Major Medical, Health,

Individual Personal Injury/Accident Policies, Tax Qualified and Non-tax Qualified Long Term Care policies,
and Tax-deferred Annuities.

Coordinate and manage direct mail, and telemarketing campaigns utilizing self-generated, client referred, and
carrier referred leads.

Manage accounting and tax record keeping.

Broadwing Business Solutions
Business Consultant

Responsible for expansion and maintenance of nationwide customer network.

Heavy phone and personal contact with corporate decision makers, with regard to design and implementation
of customized voice and data solutions.

Initiated and managed customer-install orders from verification through final turn up.

Managed all customer service requests. Provided regular status reports to client and upper management as
needed.

Assisted client with development and enhancement of their in-house network, utilizing currently available
Broadwing products.

Responsible for training of newly hired business consultants.

Acted as liaison between Broadwing and client in the resolution of client issues as requested.

LTD Financial Services
Account Executive

Responsible for expanding and maintaining customer base through extensive telemarketing, and on-site client
meetings.

Excellent skills in matching customer needs to existing products and services.

Interface with various departments and management as necessary to insure timely resolution of client issues.

Provide account status to client on all active accounts.

Assist clients with developing and enhancing in-house risk management policies, designed to protect against
fraud and financial loss.

Provide clients with educational literature as requested.

Allstate Business Systems
Sales and Customer Support

Evaluated customer environment, prepared and presented proposals, and custom tailored office system
solutions to meet client needs.

Heavy customer contact via on-site meetings, managing inbound service calls, and providing light technical
support as needed.

Managed the department in the absence of the manager.

Performed Human Resources duties; processed time sheets and payroll.

H2 Bravo
Case Manager
Aaffordable Insurance
Insurance Agent
Traits
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Focused
I pay careful attention to detail.
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Honest
I have a strong sense of integrity and I value authenticity.
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Organized
I am efficient, prepared, and a thorough planner.
Education
Eastern Christian Academy
Certifications & licenses
Property and Casualty Insurance License
Texas Department of Insurance

License to write, and sell Property and Casualty Insurance policies,in Texas.

License expires in November, 2021

Life and Health Insurance License
Texas Department of Insurance

License to write, and sell Life, and Health Insurance in Texas. License expires in November 2021.

Skills
  • Computer Literate
  • Fully Bilingual in English and Spanish