Melissa M. Estep-Howard
Intake Coordinator
Milford, OH 45150

Professional with several years of experience in the public sector, advanced to higher roles of responsibility. Actively seeking the opportunity to solve challenges and work collaboratively... show more


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Work experience
Country Trail Real Estate
Intake Coordinator

Worked on a startup/small business with a friend, by working out the bugs brainstorming new ideas to streamline the process of buying and selling product. My role as Intake Coordinator, collect the data by researching of product to make sure product was a good fit. Maintained time management for a quick turn around of two weeks or less. "Enjoy helping out a friend"

Family Caregiver

Family Members Medical Care: Continue to utilize, adapt, and develop executive/administrative skills such as: organizing, planning, scheduling, extensive record keeping, maintained organized filing system, recorded detailed conversations with doctors/medical providers and health insurers, managed communications, negotiations, executive decisions, short/long term planning and budgeting. Worked with hospice towards the end.

Lincoln County Assessors Office
Assessment Deed Specialist

Processed deeds by reading the legal description by utilizing internal plat maps (metes bounds or lot block subdivision) to verify property ownership for taxation purposes only. Entered the data updated data into the mainframe for extended periods of time. Researched verified information, problem solved, to find solutions in a professional positive manner. Delivered exceptional customer service when communicating with anyone I have the opportunity to work with, whether internal or outside agencies. Provided timely, professional responses to questions received in person, by phone, mail, and or email. Cross-trained co-workers and trained new employees for continuous front office coverage. Managed cash drawer, and hand written receipts for services rendered.

I am able to effectively and respectfully communicate with superiors, colleagues, and staff.
I am self-assured in my skills and talents, and I'm willing to take on challenges and risks.
I have great ideas and am able to think outside of the box.

Toledo High School
High School
  • Goal-oriented customer service
  • Work ethic
  • Professional Customer Interactions
  • Active Listener
  • Active Learning
  • Data Entry
  • Patience
  • Accurately Dispense Medication
  • Answered multiline phone system
  • Maintained Detailed Records
  • Maintained document files
  • Judgment and Decision Making
  • Communication skills
  • Analyze blueprints/maps/surveys
  • Exceptional Organizational Skills
  • Microsoft Office
  • Ten-key
  • Keyboarding
  • Customer Inquiries
  • Filing (numerical/alpha)
  • Proofing
  • Excel
  • Maintained Case management system
  • Scanning
  • Faxing
  • Primary & supportive communication
  • Teamwork
  • Creativity
  • Willingness to learn new things
Melissa M Estep - Intake Coordinator - Remotely - Country Trail Real Estate LLC | LinkedIn

Caregiver for family member (Fulltime) Private care Oregon, Ohio * Perform daily care routines, ensuring that needs are met and medical orders by hospice are carried out in a timely manner.* Organize medication, appointments, supplies, and charts to assure a continuum of care.* Provide transportation to and from medical appointments.* Complete financial assistance forms for experimental cancer treatment therapies