Outgoing, dedicated, through, team player, excellent at sales, excellent at all types of phone work.
Responsible for making outbound calls on a predictive dialer to customers whom have
submitted their information on websites requesting more information on health insurance.
Provided a detailed summary of the services offered to promote sales
Schedule appointments for a Sales Representative to meet the customer at his/her home
Confirm appointments prior to the schedule day and reschedule if needed
Responsible for ensuring all information is documented appropriately in company
Ensure proper documentation and follow-up on sales leads
Responsible for answering inbound calls for the sale of vacation destinations to Walt
Assisted customers with booking the vacation and ensured they had all information for
Provided information for various hotels and things to do while at Disney
Offered discounts and savings passes to guests
Maintained company database with customer account information and verified accuracy.
Ensured customer satisfaction by remaining calm and doing my best to de-escalate and
Answered a high level of inbound calls from customers regarding donations for PBS TV
Assisted customers with their donations by receiving payment over the phone
Ensured company database system was accurate and up-to-date with customers
information and amount of donation
Assisted customers with the Pledge process and how to become a member of the program
Responsible for managing two accounts: Toshiba and Dial Soap
Answered a high volume of inbound calls
Assisted customers with Technical Support on Toshiba devices to ensure they were
After all troubleshooting steps were completed, if the machine would not run I was
responsible for escalating case to a Tier II Representative
Assisted customers requesting information on the Dial products
Issues coupons and refunds when needed (within limits of my position)
Assisted co-workers by being an escalation contact for irate callers
Updated and logged all information in to the company computer system.