Lynette Fisher
Washougal, WA 98671
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Work experience
Patient Account Representative

phone customer service:
Answering incoming calls from patients about their bills and EOB's
Assisting insurance companies, attorneys and other callers with billing and account questions
Taking patient payments and setting up payment plans
Reviewing bad debt and credit issues with patients
Insurance billing or rebilling as needed
Familiar with Insurances/Medicare/Medicaid and EOB's
Knowledge of HIPAA
Requesting coding reviews of potentially incorrectly coded claims


The Vancouver Clinic
Patient Access Representative
The Vancouver Clinic
EPIC Resolute
Patient Account Representative

Insurance Biller for about three years in the middle
of this period of time. Duties included but were not limited to filing corrected claims, sending
claims for coding review, providing documents to support services to insurance companies,
submitting proof of timely filing, appealing denied claims and phone contact with insurances
about payments.

Patient Service Representative

Starting patient charts
*Data entry of personal informationArrive patients for appointments
*Collect copayments
*Update demographics
Billing Department:
*General insurance billing
Managed Care Office:
*I was a referral specialist working with a RN in approval of patient referrals

Fisher's Landing
Patient Service Representative

Arrive patients for appointments
Collect copayments and payments on accounts
Preregister new patients for future appointments
Schedule follow up appointments
Update demographics and insurance

New Account Representative

Greet and start new patient charts
Update account and insurance information
Preregister patients for future appointments
Set up new motor vehicle and work related accounts
Collect any required prepay payments

Education
Clark College
General studies

Washougal High School
High School
Clark College
Trend College
Graduate Certificate

Medical Office Administration Certificate