Lizbeth V
Perth Amboy, NJ 08861

Praises help jobseekers showcase strengths and stand out to employers.

Work experience
Navicore Solutions
Credit Counselor (Bilingual) Spanish

Provide financial phone-counseling to consumers in need maintaining the standards of the counseling model

Develop strategies to promote financial well-being

Provide appropriate solutions as related to the consumers need and financial unique situation

Prepare detailed analysis of consumers situation

Review and analyze consumer credit reports and provide account balance information pertaining to unsecured debt, collections, mortgage and/or installment automobile balance applicable to consumer

Input consumers personal budget information and validate accuracy before and after credit information

Participate in on going training and professional development on services and programs

Contact clients in accordance with department follow up procedures

Handle incoming phone communication with industry representatives, consumers, and client referrals for the purposes of providing solutions on every call

Utilize Credit Master , Microsoft Outlook, Avaya telephone system

Increase enrollments for Debt Management Program

Maintain metric performance to meet company goals and outcomes

Create client action plans applicable to budget solutions and financial solutions for consumer

Collect consultation and enrollment transactions if applicable by state guidelines

Create intake on every call with confidential detailed information pertaining to client, source of call, and situation of each consumer

Mail out paperwork if applicable to consumer and follow mailing procedures with counseling support team

Door Dash
Independent Contractor (Driver)

Deliver food from merchant to customer
95% completion rating

98% customer rating

Top Dasher for September-December 2019

Deliver contactless delivery during Covid 19

Ensure delays are communicated with client to prevent cancellation on order

Maintain professional relationship with merchant and client and ensure client ratings are in compliance with Door Dash platform

Geek Squad
Geek Squad Customer Care Case Manager

Answered inbound customer, store, driver, third party company calls with excellent call/handle ratio

Resolved escalated customer issues via phone/email

Documented escalations

Provided effective resolutions to build customer relationship with company

Resolved executive escalations

Utilized Order Management, Field Management, Breeze, Cisco telephone, and Red Praire Inventory systems
Processed transactions, return/ exchanges utilizing POS register system

Resolved Corporate escalations

Increased net promoter score for dispatch department

Assisted Clerical Department with billing tasks

Partnered with third party teams, stores, additional warehouses to assist with customer issues

Utilized Red Praire inventory systems for research on product availability, shipment, and transfer maintenance

Determined root cause analysis for customer escalations

Completed clerical tasks relating to printing routes, manually setting up deliveries, resolving route related issues for client

Tutor/Food pantry server

Full time college student with 300 community outreach service hours completed

Server-Elijah Promise Soup Kitchen

Tutor (English/writing/scholarship applications)Assisted first generation college students. (Middlesex County College at New Brunswick Campus)