Praises help jobseekers showcase strengths and stand out to employers.
Providing instruction to individuals in their homes or at a public computer; topics covered include Microsoft Office, Internet, digital photography; instruction for a computer or Apple.
Communicated in writing and on telephone to end-users. Provided on-site help desk support to end users with printers attached to all Windows O/S, utilized Lotus Notes call tracking database, assisted users in interpreting printer menus, configured print drivers, dispatched technicians, provided parts information and sales support.
Provided technical and training support to remote customers of investment firm and affiliate offices by telephone or on-site relative to desktop hardware, software packages, and web site troubleshooting. Performed hardware diagnostics and coordinated repairs for remote users. Tested new software applications on personal computers, printers, and peripherals; configured new operating systems when testing applications software programs.
Responded to questions/requests, diagnosed problems, and documented discussions with customers. Performed problem recognition, research, and isolation and resolution steps. Utilized problem management databases, knowledge database, and other help desk systems.